Job Summary: The Incident Analyst is responsible for logging, analyzing, and tracking operational or technical incidents, identifying root causes, and proposing corrective actions. Key Responsibilities: 1. Data analysis to identify patterns and causes. 2. Communication of findings and recommendations. 3. Collaboration in process optimization and operational efficiency. **Company Description** We are Kolors! A company that leverages technology to deliver diverse services. Our Urbvan vertical is a shared mobility network with predefined routes, operating through the most advanced technology and via our mobile app. We focus on delivering a high-quality, comfortable, and safe service while contributing to reduced urban vehicle traffic. **Job Description** The Incident Analyst is responsible for logging, analyzing, and tracking operational or technical incidents, identifying root causes, and proposing corrective actions. Additionally, this role prepares periodic and ad-hoc reports to monitor performance, detect trends, and support decision-making with clear, accurate, and timely information. * Logging, classification, and tracking of incidents. * Data analysis to identify patterns and causes. * Communication of findings and recommendations to relevant departments. * Support for continuous improvement of processes and controls. Incident Management: Log, classify, and track all incidents. * Analysis and Root Cause Identification: Analyze incident data to identify patterns, trends, and determine root causes of issues. * Strategic Communication: Present findings, analyses, and recommendations to relevant departments for implementation of corrective actions. * Continuous Improvement: Actively collaborate in optimizing processes, internal controls, and operational efficiency. **Requirements** * Bachelor’s degree in Administration, Law (degree and professional license preferred). * Minimum 1 year of experience in legal, audit, internal control, or regulatory areas. * Experience interpreting and applying legal and regulatory frameworks. * Experience in Incident Analysis **Additional Information** **We Offer** * Salary: $14,000 gross monthly. * Statutory benefits Upon successful completion of the probationary period, additional benefits are added: + Total Pass + SGMM with Zurich and Life Insurance with Insignia + 3 additional vacation days * Hybrid work arrangement (based on performance) * Working hours: Mon–Fri, 7:00 AM–4:00 PM / Wednesday off **Our Commitment to Diversity and Inclusion** At Kolors, we strive to build a workforce composed of individuals with diverse backgrounds, skills, perspectives, and identities—helping us grow not only as a company but also as individuals. Urbvan is an equal opportunity employer committed to closing the gender pay gap.