Job Summary: Provide a positive customer experience, support Sandwich Shop operations, ensure service quality, and contribute to customer satisfaction. Key Highlights: 1. Focus on customer service and authentic service 2. Collaboration in product preparation and delivery 3. Order management on digital platforms such as Uber Eats and Rappi **Job Objective** Deliver a positive experience to every customer through prompt, friendly, and authentic service, consistently embodying the BBQ brand’s values and hospitality. Additionally, support Sandwich Shop operations by participating in product preparation and delivery, ensuring orderliness, cleanliness, and adherence to quality standards—thereby contributing to both customer satisfaction and team performance. **Main Responsibilities** 1. Customer Service and Experience * Greet, serve, and bid farewell to customers with kindness and professionalism, reflecting the brand’s service culture. * Recommend menu items, add-ons, or promotions to boost sales. * Verify that each order is complete, properly presented, and delivered within established timeframes. * Address customer inquiries, feedback, or issues promptly and effectively. 2. Operations and Service Support * Assist in preparing, assembling, and packaging orders, checking quality before delivery. * Maintain work areas clean, organized, and well-stocked during operations. * Support opening and closing procedures, including cleaning, area organization, and operational recordkeeping. 3. Payment Processing and Digital Platform Management * Register orders and process payments via the **Revel** system, following established procedures. * Manage orders from food delivery platforms such as **Uber Eats, Rappi, or others**, ensuring accuracy and appropriate delivery times. * Report any system errors or incidents detected to the area supervisor. 4. Compliance with Standards and BBQ Culture * Maintain appropriate personal appearance and wear the uniform correctly. * Adhere to hygiene, safety, and food handling regulations. * Actively collaborate with the team to achieve service, efficiency, and customer satisfaction goals. * Participate in training and professional development activities. **Performance Indicators (KPIs)** * Results from service evaluations (**Mystery Shopper**). * Compliance with cleanliness and workspace presentation standards. * Positive customer reviews and ratings on digital platforms. * Accuracy in order registration and payment handling. * Level of performance and collaboration within the team. **Systems and Tools Used** * **Revel:** order registration, payment processing, and shift closure. * **Delivery Platforms:** online order management and tracking. * **Microsoft 365:** internal communication and training. **Skills** * Customer service orientation. * Proactive and positive attitude. * Ability to deliver satisfying service experiences. * Clear and effective communication. * Teamwork. * Organization and attention to detail. * Adaptability and ability to learn quickly. **Job Requirements** * **Education:** Completed or ongoing high school diploma (preferred). * **Experience:** Minimum **1 year in customer service, restaurants, or quick-service food**. * **Languages:** Basic English desirable. * **Knowledge:** Customer service, suggestive selling, and hygienic food handling. * **Tools:** Proficiency in **Revel, delivery platforms, and Microsoft 365**. * **Schedule:** **9-hour shifts, 6 days per week**. * **Compensation:** Participation in a **weekly tip pool**. Workplace: On-site employment