Head of Client Operations

Description

Summary: This Head of Client Operations role involves leading client delivery, campaign performance, retention, and operational execution within a fast-growing startup. Highlights: 1. High-ownership role leading client delivery & operational execution 2. Thrive in startup chaos, high-accountability, & fast iteration cycles 3. Direct ownership over client success and delivery operations **Head of Client Operations (Cold Email, Client Success \& Startup Operations)****Full\-Time \| Remote \| Flexible U.S. Time Zone Collaboration** **About the Role** We’re hiring a high\-ownership **Head of Client Operations** to lead client delivery, campaign performance, retention, and operational execution inside a fast\-growing startup environment. This is not a traditional project management role. You will fully own: ✅ Client relationships ✅ Campaign performance ✅ Retention \& satisfaction ✅ Delivery systems ✅ Operational scalability You’ll work directly with: * the founder * developers * outreach teams * operations to ensure client campaigns deliver measurable results while the company scales rapidly. This role is ideal for someone who thrives in: * startup chaos * high\-accountability environments * fast iteration cycles * imperfect systems that need improvement If you’ve worked inside a cold email agency, lead generation company, or fast\-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit. **What You’ll Own****Client Relationship Ownership*** Serve as the primary point of contact for: * + 20–30 active client accounts * Lead: * + client check\-ins + strategic conversations + ongoing communication * Manage expectations and proactively prevent churn * Build strong, long\-term client relationships * Ensure clients feel: * + informed + supported + confident in delivery **Campaign Performance \& Delivery*** Diagnose and fix: * + underperforming campaigns + deliverability issues + inbox placement problems + low\-converting messaging * Review campaigns before launch to ensure: * + technical readiness + copy quality + deliverability setup * Continuously optimize: * + open rates + reply rates + meeting conversion + campaign performance * Personally contribute to: * + copywriting + troubleshooting + strategy adjustments when needed **Cold Email \& Deliverability Operations*** Own campaign execution quality across: * + inbox warm\-up + domain health + deliverability + list quality + sending infrastructure * Understand and troubleshoot: * + spam placement + DNS issues + API/integration problems + automation breakdowns * Work closely with technical teams to improve system reliability **Processes, Systems \& Documentation*** Build operational playbooks and delivery workflows * Improve: * + onboarding systems + campaign QA processes + client communication standards * Create scalable systems while the company grows rapidly * Track: * + SLAs + client health + delivery metrics + operational bottlenecks **Cross\-Functional Collaboration*** Coordinate closely with: * + development teams + outreach specialists + operations + leadership * Report directly to the founder on: * + campaign performance + churn risks + delivery issues + operational priorities * Help align execution across departments during rapid growth **What We’re Looking For****Core Requirements*** Experience leading: * + client operations + account ownership + delivery operations inside fast\-growing startups or agencies * Strong background in: * + cold email + lead generation + outbound operations * Hands\-on expertise with: * + deliverability + inbox placement + domain warm\-up + campaign optimization + cold email copywriting * Ability to personally troubleshoot campaigns without relying entirely on technical teams * Strong understanding of: * + APIs + automations + workflows + operational systems * Daily practical use of: * + ChatGPT + Claude + AI workflow tools * **Ideal Candidate** * Startup operator mindset * Highly proactive and execution\-focused * Comfortable working with changing priorities * Strong communicator with founders and executives * Takes ownership without waiting for perfect systems * Problem\-solver who thrives under pressure **What a Typical Day Looks Like*** Review campaign performance and client health metrics * Troubleshoot deliverability or low\-performing campaigns * Meet with clients and manage expectations * Coordinate fixes with outreach and development teams * Review copy, lists, and infrastructure quality * Improve internal playbooks and workflows * Report risks, churn concerns, and operational updates to the founder **In short:** You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly. **Success Looks Like*** Strong client retention and reduced churn * Consistent campaign performance improvements * High deliverability and inbox placement rates * Clear operational systems and delivery standards * Strong client relationships and communication quality * Leadership confidence in operational execution **Why This Role Stands Out*** Direct ownership over client success and delivery operations * Work closely with the founder and leadership team * High\-impact role inside a scaling startup environment * Opportunity to shape: * + systems + operations + client delivery standards * Strong autonomy and decision\-making ownership * Exposure to: * + AI workflows + cold email infrastructure + startup scaling operations **Interview Process*** Initial Screening * Founder Interview * Final Discussion * Offer \& Onboarding **Apply Now** If you: * Thrive in startup environments * Understand cold email deeply * Enjoy solving operational and client problems directly * Want ownership over client success and campaign performance This role is a strong fit for you.