Job Summary: Ensure operational continuity of facilities through continuous monitoring, specialized technical support, and fault management to minimize downtime. Key Highlights: 1. Remote system monitoring for real-time alert and fault detection. 2. Remote technical support for equipment testing and rebooting. 3. Preventive diagnostics to avoid costly breakdowns. **Job Objective:** Ensure operational continuity of facilities through continuous monitoring of electrical systems and specialized remote technical support, guaranteeing timely fault detection and proper execution of safety protocols by on-site personnel to minimize downtime. **Responsibilities:** * Remote monitoring: Cloud-based supervision of systems or control panels to detect voltage alerts * or faults in real time. * Technical support: Guide on-site personnel (via video call) to perform basic tests, equipment rebooting, * or diagram validation. * Logbook management: Record and update maintenance reports on platforms. * Preventive diagnosis: Identify anomalies in electronic parameters before they escalate into costly failures. * Data management: Maintain up-to-date technical information and maintenance logs on the company’s platform. **Requirements:** * Flexible working hours * Proven experience * Strong negotiation and problem-solving skills. * Ability to make quick and effective real-time decisions, with authority to approve major decisions. **Skills:** * Active listening * Assertive communication * Remote problem solving * Attention to detail * Sense of urgency * Ethics and responsibility **Benefits:** * Weekly payment * Statutory benefits Location: Calle Tarasca #3, Blvd. Enrique Mazon, C.P. 83160, Colonia San Luis. Job Type: Full-time Salary: $7,855.00 - $17,729.44 per month Workplace: On-site employment