Customer Service for Restaurant

Description

Job Summary: Deliver a satisfying customer experience through fast, friendly, and genuine service, supporting the Sandwich Shop’s operations—including product preparation, delivery, organization, and cleanliness. Key Highlights: 1. Provide an exceptional customer service experience. 2. Support the operation and preparation of products at the Sandwich Shop. 3. Collaborate as a team to achieve service and efficiency goals. Job Objective Deliver a satisfying experience to every customer through fast, friendly, and genuine service, consistently representing the BBQ brand’s values and hospitality. Additionally, support the Sandwich Shop’s operations by participating in product preparation and delivery, ensuring organization, cleanliness, and adherence to established standards—contributing to customer satisfaction and team performance. Main Responsibilities **1\. Customer Service and Experience** * Greet, serve, and bid farewell to customers courteously and professionally, embodying the brand’s service culture. * Recommend and promote menu items, add-ons, and promotions to increase sales. * Ensure orders are delivered complete, well-presented, and within established timeframes. * Address customer inquiries or feedback by providing timely and effective solutions. **2\. Operations and Service Support** * Participate in order preparation, assembly, and packaging, verifying quality before delivery. * Maintain work areas clean, organized, and fully stocked with necessary supplies during operations. * Assist with opening and closing procedures—including cleaning, area organization, and operational logging. **3\. Payment Processing and Digital Platforms** * Register orders and process payments in the Revel system per established procedures. * Fulfill delivery platform orders (e.g., Uber Eats, Rappi, or others), ensuring accuracy and appropriate timing. * Report any system errors or incidents to the supervisor immediately. **4\. Compliance with Standards and BBQ Culture** * Maintain appropriate personal appearance and correct uniform usage. * Adhere to hygiene, safety, and food-handling standards. * Collaborate with the team to achieve service, efficiency, and customer satisfaction goals. * Participate in training and development activities. Performance Indicators (KPIs) * Results from service evaluations (Mystery Shopper). * Compliance with cleanliness and presentation standards. * Positive customer reviews on digital platforms. * Accuracy in order registration and payment processing. * Team performance and collaboration level. Systems and Tools Used * Revel: order registration, payment processing, and shift closing. * Delivery platforms: online order management. * Microsoft 365: internal communication and training. Skills * Customer orientation. * Proactive and positive attitude. * Ability to deliver excellent service experiences. * Clear communication. * Teamwork. * Organization and attention to detail. * Adaptability and quick learning ability. Job Requirements * Education: Completed or ongoing high school diploma (preferred). * Experience: Minimum 1 year in customer service, restaurants, or quick-service food establishments. * Languages: Basic English (preferred). * Knowledge: Customer service, suggestive selling, and hygienic food handling. * Tools: Proficiency in Revel, delivery platforms, and Microsoft 365\. * Schedule: 9-hour shifts, 6 days per week. * Compensation: Participation in weekly tip pool. Work Location: On-site employment