Customer Service for Restaurant

Description

Job Summary: Deliver a satisfying customer experience through fast, friendly, and genuine service, supporting the operation of the Sandwich Shop and contributing to customer satisfaction and team performance. Key Highlights: 1. Customer service and service operations experience 2. Payment management and digital platforms 3. Team collaboration and adherence to standards Job Objective Provide a satisfying experience to every customer through fast, friendly, and genuine service, consistently representing the BBQ brand’s values and hospitality. Additionally, support the Sandwich Shop’s operations by participating in product preparation and delivery, ensuring order, cleanliness, and compliance with established standards, thereby contributing to customer satisfaction and team performance. Main Responsibilities **1\. Customer Service and Experience** * Greet, serve, and bid farewell to customers courteously and professionally, conveying the brand’s service culture. * Offer and recommend menu items, add-ons, and promotions to increase sales. * Ensure orders are delivered complete, well-presented, and within established timeframes. * Address customer inquiries or feedback by providing timely and effective solutions. **2\. Operations and Service Support** * Participate in order preparation, assembly, and packaging, verifying quality before delivery. * Maintain work areas clean, organized, and fully stocked with necessary supplies during operations. * Assist with opening and closing procedures, including cleaning, area organization, and operational recordkeeping. **3\. Payment Management and Digital Platforms** * Register orders and process payments in the Revel system according to established procedures. * Handle delivery platform orders (e.g., Uber Eats, Rappi, or others), ensuring accuracy and appropriate timing. * Report any system errors or incidents to the supervisor promptly. **4\. Standards Compliance and BBQ Culture** * Maintain appropriate personal appearance and correct uniform usage. * Comply with hygiene, safety, and food handling regulations. * Collaborate with the team to achieve service, efficiency, and customer satisfaction goals. * Participate in training and development activities. Performance Indicators (KPIs) * Results from service evaluations (Mystery Shopper). * Compliance with cleanliness and presentation standards. * Positive customer reviews on digital platforms. * Accuracy in order registration and payment processing. * Level of individual performance and team collaboration. Systems and Tools Used * Revel: order registration, payment processing, and shift closing. * Delivery platforms: online order management. * Microsoft 365: internal communication and training. Skills * Customer orientation. * Proactive and positive attitude. * Ability to deliver excellent service experiences. * Clear communication. * Teamwork. * Organization and attention to detail. * Adaptability and quick learning ability. Job Requirements * Education: Completed or ongoing high school diploma (preferred). * Experience: Minimum 1 year in customer service, restaurants, or quick-service food establishments. * Languages: Basic English (preferred). * Knowledge: Customer service, suggestive selling, and hygienic food handling. * Tools: Proficiency in Revel, delivery platforms, and Microsoft 365\. * Schedule: 9-hour shifts, 6 days per week. * Compensation: Weekly tip pool participation. Work Location: On-site employment