Customer Service (Intake Representative)

Description

Summary: This entry-level Intake Representative role provides high-quality telephonic support to potential new legal clients seeking Social Security Disability Benefits. Highlights: 1. Learn best practices and effective communication with lawyer clients. 2. Engage with prospective clients for Social Security Disability Benefits. 3. Positive promotion and selling of services to prospects. **CUSTOMER SERVICE INTAKE REPRESENTATIVE** **JOB DESCRIPTION:** Premier Disability Services is looking for Intake Representatives to join our growing team! This is an entry\-level role that will allow you to learn best practices and become familiar with effective communications with lawyer clients. This position provides high\-quality telephonic support to potential new law firm/attorney customers through a legal intake process. You will follow an established process to gather information, document responses, and follow up with potential new clients on a regular basis * Answering inbound/outbound calls from prospective clients looking for help with applying for Social Security Disability Benefits * Properly complete the intake form using our proprietary Customer Relationship System (CRM) * Explain Social Security Disability eligibility, benefits and our requirements, expectations and standards. * Positively promote and sell the benefits of using our services to all prospects. * Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures. * Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs. **QUALIFICATIONS:** \- PREVIOUS EXPERIENCE IN A DIRECT CUSTOMER CONTACT POSITION IS PREFERRED. \- CUSTOMER SERVICE ORIENTATION; ENERGETIC AND OUTGOING PERSONALITY. \- EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS; ABILITY TO COMMUNICATE PROFESSIONALLY, EFFECTIVELY AND WITH EMPATHY IN POTENTIALLY DIFFICULT CIRCUMSTANCES. \- MULTITASKING SKILLS AND THE DETAIL\-ORIENTED FOCUS REQUIRED FOR A FAST\-PACED ENVIRONMENT. \- BASIC PC KNOWLEDGE, WORKING KNOWLEDGE OF WINDOWS OPERATING SYSTEMS, INTERNET AND MAINSTREAM WEB BROWSERS. \- BILINGUAL \- ENGLISH/SPANISH A PLUS. **SHIFT:** TRAINING 8:00AM TO 4:00PM GDL TIME (1\-2 WEEKS) SCHEDULE IS ASSIGNED AFTER TRAINING, COULD BE: 7AM\-4PM / 9AM\-6PM / OTHER COMBINATIONS (CHANGE WITH DAYLIGHT SAVINGS) **SALARY AND BENEFITS:** * MONTHLY BASE SALARY $16000 * MONTHLY METRICS BONUS UP TO $5,100 * $1500 FOOD STAMPS * 4% SAVINGS STAMPS * 15 DAYS CHRISTMAS BONUS (INCREASES 1 DAY PER YEAR, UP TO 21 DAYS) * ALL OTHER LAW BENEFITS: VACATIONS, IMSS, PROFIT SHARE Tipo de puesto: Tiempo completo Sueldo: $16,000\.00 al mes Beneficios: * Estacionamiento de la empresa * Estacionamiento gratuito * Programa de referidos * Servicio de comedor * Vales de despensa Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial