Automotive Service Advisor

Description

Job Summary: Provide personalized customer service, ensuring a satisfactory experience from vehicle reception to delivery, guaranteeing quality and timely follow-up. Key Highlights: 1. Customer service and automotive service management 2. Coordination with technical team for service execution 3. Promotion of additional services and preventive maintenance **Vacancy: Service Advisor – Chirey Metepec** **Location:** Metepec **Department:** After-sales / Service **Employment Type:** Full-time **Job Objective** Provide personalized service to customers entering the service department, ensuring a satisfactory experience from vehicle reception to delivery, guaranteeing quality, trust, and timely follow-up. **Main Responsibilities** * Greet customers and create service orders. * Listen to customers’ needs regarding their vehicles. * Clearly explain required work, costs, and estimated timeframes. * Monitor the repair/maintenance process. * Maintain constant communication with customers regarding their vehicle’s status. * Coordinate with the technical team to ensure proper service execution. * Promote additional services or preventive maintenance. * Manage vehicle delivery to ensure customer satisfaction. **Requirements** * Education: High school diploma or technical degree (preferably in automotive or related field). * Experience: 1–2 years in customer service or similar roles (ideally at automotive dealerships). * Basic knowledge of automotive mechanics. * Strong communication, negotiation, and customer service skills. * Proficiency in administrative systems and Microsoft Office suite. * Valid driver’s license. **Key Competencies** * Customer orientation * Organization and follow-up * Teamwork * Problem solving * Proactive attitude **We Offer** * Base salary \+ commission structure * Statutory benefits * Ongoing training * Opportunities for career growth within the brand Please send your CV through this channel, or contact us via WhatsApp at 7224664491 and we will be happy to follow up with you. Employment Type: Full-time, Indefinite-term Salary: $10,000\.00 \- $19,546\.64 per month Benefits: * Option for indefinite-term contract * Additional vacation days or paid leave Work Location: On-site employment