Summary: Seeking an Application Support Engineer to provide L2/L3 production support for cloud-native media applications on GCP and Kubernetes, focusing on incident response and root cause analysis. Highlights: 1. Provide L2/L3 production support for critical media applications 2. Support live streaming, video transcoding, and VOD platforms 3. Opportunities for career growth and continuous learning We are looking for an **Application Support Engineer** to provide production support for **cloud\-native media applications** running on **Google Cloud Platform (GCP)** and **Kubernetes**. This role focuses on **L2/L3 application support**, **incident response**, **root cause analysis (RCA)**, and **on\-call rotations** for services built in **Go** and deployed using **GKE, Cloud Run, and GCP Workflows**. You will support platforms for **live streaming, video transcoding, Video\-on\-Demand (VOD), and Media Asset Management (MAM)** in high\-availability, time\-sensitive environments. **Full\-time (40h) role with on\-call rotations, including weekend coverage.** Responsibilities* Provide **L2/L3 production support** for critical media applications * Troubleshoot application, platform, and infrastructure issues across **GCP and Kubernetes** * Analyze **logs, metrics, and traces** to identify root causes * Resolve incidents using **runbooks and SOPs**, escalating when required * Partner with **Engineering and SRE teams**, providing clear technical context * Support **live streaming pipelines** and **video transcoding workflows** * Diagnose issues related to: * Stream ingest failures * Transcoder job errors and performance bottlenecks * Output quality, latency, and availability * Participate in **on\-call rotations**, including weekends * Document incidents, **RCAs**, corrective and preventive actions * Continuously improve **monitoring, alerting, runbooks, and SOPs** **Requirements** **Required** * Experience in **Application Support, Production Support, or Reliability Engineering** roles * Hands\-on experience with **Go** (code reading and debugging) * Strong experience with **Kubernetes** and **Google Cloud Platform (GCP)** * Proven experience supporting **live streaming and video transcoding workflows** * Experience participating in **on\-call rotations** * Strong analytical and troubleshooting skills * Ability to perform effectively during high\-pressure incidents **Nice to Have** * Experience in **media, broadcast, or streaming platforms** * Familiarity with **live event operations** * Experience with **Grafana, Prometheus, or similar monitoring tools** * Experience with **ServiceNow, PagerDuty, Slack** * Understanding of **SRE concepts** (SLIs, SLOs, error budgets) **Benefits** At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy: * A stable, long\-term contract with opportunities for career growth * Private health insurance * A remote\-friendly culture that promotes work\-life balance * Continuous training, mentorship, and learning programs to keep you at the forefront of the industry * Free access to AI training resources and state\-of\-the\-art AI tools to elevate your daily work * A flexible Paid Time Off (PTO) policy as well as paid holiday days * Challenging, world\-class software projects for clients in the US and LatAm * Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment Join Devsu and discover a workplace that values your growth, supports your well\-being, and empowers you to make a global impact.