Be the first point of contact and the friendly face of the institution. Your primary role is to provide **exceptional service** to parents, students, and visitors, while simultaneously managing administrative processes and school records with absolute accuracy and confidentiality. **2. Key Competencies** * **Emotional Intelligence and Empathy:** Ability to listen to and understand parents’ concerns, always maintaining a professional, approachable, and solution-oriented tone. * **Assertive Communication:** Skill to clearly convey school-related information (regulations, procedures, costs), both verbally and in writing. * **Hospitality and Service Orientation:** A service-minded attitude aimed at making every family feel welcome, heard, and valued. * **Conflict Management:** Ability to remain calm and mediate difficult situations or anxious parents, transforming complaints into solutions. **3. Main Responsibilities: Customer Service and Public Relations** * Greet parents and visitors with warm, professional courtesy. * Promptly answer the switchboard, institutional emails, and WhatsApp messages. * Provide detailed information about the educational offerings to prospective families, referring them to the Admissions Department. * Serve as an efficient communication bridge between parents and teaching or administrative staff. **School Records and Administration** * Manage student enrollment and re-enrollment processes. * Compile, organize, and safeguard students’ physical and digital files. * Issue certificates, grade reports, and official transcripts according to official academic calendars. * Keep the database and school management system up to date (registrations, withdrawals, and updates). **4. Candidate Profile Requirements** * **Education:** Incomplete or completed undergraduate degree in Administration, Communications, Public Relations, Pedagogy, or related field. * **Experience:** Minimum 2 years in customer service or administrative roles (experience in the education sector is preferred). * **Technological Tools:** Proficiency in Microsoft Office (intermediate Excel), school management platforms, and digital communication tools. * **Professional Appearance:** Excellent personal presentation aligned with the institution’s values. **5. Desired Values** * **Punctuality:** Service begins from the very first minute. * **Discretion:** Ethical and confidential handling of student and family information. * **Multitasking:** Ability to manage front-desk duties without compromising administrative order. Job Type: Full-time Benefits: * Option for indefinite-term contract * Free uniforms Work Location: On-site employment Job Type: Full-time Salary: Starting at $12,000.00 per month Benefits: * Option for indefinite-term contract * Free uniforms Work Location: On-site employment