**Netcontroll Group, S. A. de C. V.**, a company dedicated to the marketing of telecommunications services and equipment **We invite you to join our team!** **Requirements:** Mandatory degree Requested degrees: Systems Engineering, Electrical and Electronic Engineering, Telecommunications Engineering or related fields. Mandatory certifications: CCNA, PCNSA, PCNSE and/or ITIL Foundation. Minimum 2 years of experience English proficiency: 80% spoken and written **Main responsibilities** * Provide Level 2 support. * Installation, maintenance, and support of security equipment. * Handling and follow-up on resolution of tickets generated by incidents in clients’ infrastructure. * Monitoring hardware failures and replacement processes (RMA). * Documenting implemented technologies. * Conducting validation, acceptance, and production deployment tests for security solutions. **Knowledge** * Advanced knowledge of TCP/IP, DNS, DHCP, VLANs, QoS, BGP, OSPF, MPLS protocols. * Experience with VPNs (site-to-site and client-to-site). * Access policies, NAT, content filtering, IDS/IPS. * Firewall configuration and troubleshooting (Cisco, Fortinet, Palo Alto, Juniper). **Skills:** Effective communication, customer orientation, problem solving, teamwork, adaptability and continuous learning, proactivity. **We offer:** * Excellent work environment * Monthly salary: $20,000 MXN gross. * Work location: WTC Building – Benito Juárez, Nápoles * Statutory and above-statutory benefits. **Main Benefits:** * Grocery vouchers * Savings fund * Major medical expense insurance Employment type: Full-time Salary: $20,000.00 per month Benefits: * Major medical expense insurance * Grocery vouchers Work location: On-site employment