Job Summary: This role is responsible for resolving system issues, diagnosing hardware and software, assisting with installations, and providing technical support to customers. Key Highlights: 1. Responsibility for problem resolution and customer follow-up. 2. Specialized technical diagnosis and support in systems and automation. 3. Daily interaction with customers and leadership in project development. · Assume responsibility for issues reported by customers and track them until resolution. · Investigate, diagnose, and resolve system problems, identifying appropriate solutions. · Follow standard procedures to escalate unresolved issues to the relevant internal teams. · Provide enterprise-level assistance to customers. · Diagnose and resolve software and hardware issues. · Assist users with application and program installation. In more complex cases, communicate with customers by telephone or provide clear written instructions. **Required Specific Knowledge:** · Programming knowledge of Allen Bradley PLCs and HMIs · Knowledge of control, automation, and pneumatics · Electrical knowledge · Ability to read electrical diagrams · Knowledge of variable frequency drives (VFDs) and PLCs · Rockwell Automation software **Skills:** · Supervise compliance with internal work regulations and industrial safety requirements. · Interact daily with customers to interpret their needs and requirements and represent them on-site. · Proficiency in AutoCAD, Microsoft Office Suite, leadership and project development, PLC installation, industrial electrical equipment installation, PanelView, among others. Employment Type: Full-time, Probationary Period Contract Duration: 3 months Salary: $15,000.00 - $20,000.00 per month Willingness to Travel: * 100% (Desirable) Work Location: On-site employment