Customer Service Executive

Description

Job Summary: A travel agency is seeking a Telephone Customer Service Executive to qualify prospects and schedule appointments within a high-value travel experience environment. Key Highlights: 1. Telephone customer service and appointment scheduling for the sales team 2. Opportunities for advancement into sales departments 3. Excellent working environment **Beyond Experience is seeking a Customer Service Executive in Centro \- Cuauhtémoc, Mexico City** ------------------------------------------------------------------------------------------------------ **Telephone Customer Service Executive \| Appointment Scheduling \| Part-Time** **Location:** Mexico City (15 minutes from Metro Revolución) **Employment Type:** Part-time \| On-site ### **Who Are We?** At Beyond Experience, we are a travel agency specializing in high-value travel experiences (hotels, packages, tours, and cruises). We are currently seeking talent for our **telephone customer service and appointment scheduling** department. ### **Job Objective** To provide telephone-based support to interested customers who have previously requested information, with the goal of **qualifying prospects and scheduling appointments** for the sales team. **Main Responsibilities** * Conduct outbound calls to interested prospects * Provide telephone-based customer service * Follow up on leads generated by campaigns * Schedule and confirm appointments * Enter data into the system * Route customers to the sales department **Required Profile** * Completed or ongoing high school education * Experience in call centers, telemarketing, collections, or customer service (minimum 6 months preferred) * Strong verbal communication and basic negotiation skills * Proficiency in PC use (data entry) * Results-oriented mindset and commitment to achieving goals * Punctuality and dedication **We Offer** * **Monthly income:** $9,500 base integrated salary * **Additional bonus:** $1,500 for punctuality * Paid training * Stable employment structure and direct hiring * Opportunities for advancement into sales departments * Excellent working environment **Work Schedule** * Monday to Friday, 9:00 AM to 4:00 PM * Saturday, 9:00 AM to 2:00 PM * Sunday off **Work Location** Office located in CDMX, 15 minutes from Metro Revolución (central area, easy access). **Application** If you seek stability and growth in customer service and telephone sales, **apply now with your updated CV**. **Immediate hiring process.** **Desired Education Level:** High School **Desired Experience Level:** Entry Level **Departmental Function:** Marketing / PR / Communications **Industry:** Leisure, Travel & Tourism **Skills:** * customer service * proactivity * customer support *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c6ae7c3600003000012b44\&source\=indeed