Position Summary: Coordinate daily spa operations, ensuring excellence in customer service, achievement of business goals, and proper staff allocation. Key Highlights: 1. Leadership and team management in a professional spa environment. 2. Opportunities for professional development and growth. 3. Customer service focus and results orientation. **Job Description** Efficiently coordinate daily spa operations, ensuring excellence standards in customer service, achievement of business goals, optimal staff allocation, and proper functioning of service areas, treatment rooms, and wet areas. The Spa Administrator acts as the liaison between the operational team and management, ensuring implementation of established policies, protocols, and business strategies. **Responsibilities** * Supervise daily spa operations, ensuring order, cleanliness, and proper facility presentation. * Guarantee high standards of service, image, order, and general maintenance. * Ensure personalized customer service by professionally and empathetically addressing requests or incidents. * Supervise team performance, organize schedules, and support team development and training. * Follow up on payroll issues, commissions, and administrative reports for staff. * Control income, expenses, and operational budgets. Prepare and submit daily sales, occupancy, goal attainment, and productivity reports. * Supervise inventory, procurement, and supplier relations. Review purchase requisitions, inventory levels, and consumption, verifying accurate recordkeeping. * Support commercial management: promote sales, additional services, memberships, and retail products. * Monitor digital channels, reservations, and online presence. * Ensure compliance with internal policies, protocols, and standards. * Assign treatment rooms, manage therapist schedules, and coordinate service timings. * Collaborate on events, activations, and spa & wellness promotional strategies. **Requirements** * **Academic Qualifications** Bachelor’s degree in Hospital Administration, Tourism, Business Administration, or related field (degree and professional license required). Postgraduate studies preferred. · **Experience** Minimum 2 verifiable years in administrative roles within spas, wellness centers, or boutique hotels. Experience leading work teams. · **Technical Knowledge** Business strategy and operational control. Proficiency in property management systems (PMS) or similar platforms. Intermediate Office skills (intermediate Excel preferred). Basic knowledge of administration and cost control. · **Languages** Advanced English (preferred). **Competencies** · Leadership and team management. · Organization and planning. · Attention to detail and customer service orientation. · Problem solving and decision making. · Effective communication. · Results orientation and customer satisfaction. **We Offer** * A professional, service-oriented work environment. * Opportunities for professional development and growth. * Competitive salary commensurate with experience. * Net monthly salary: $14,000.00 * Statutory benefits. If you have front desk experience, administrative functions experience, possess a **service-oriented attitude and strong organizational skills**, and believe you meet these requirements, apply now and join our exceptional team! **Application:** **Send your updated CV to: capitalhumano@uift.edu.mx** Employment Type: Full-time Application Question(s): * What is your expected salary? * Do you have experience as a SPA Administrator? If so, for how long? Work Location: On-site