Job Summary: Coordinate the entire customer service cycle—from vehicle reception to delivery—acting as the key liaison between the customer and the technical department to ensure accurate diagnostics and workshop profitability. Key Highlights: 1. Comprehensively manage the automotive customer service cycle. 2. Serve as the primary liaison between the customer and the technical department. 3. Be part of a dynamic team focused on service excellence. **Vacancy: Senior Service Advisor** **Job Objective:** Comprehensively manage the customer service cycle—from vehicle reception to final delivery—and serve as the primary liaison between the customer and the technical department, ensuring clear communication, accurate diagnostics, adherence to timelines, and workshop profitability. **Key Responsibilities:** * Plan and assign vehicle intake to the workshop, optimizing resources and installed capacity. * Manage requests for tools and spare parts with appropriate justification. * Coordinate with technicians on photographic documentation of damages and procedures. * Inform customers about their vehicle’s status and ensure adherence to deadlines. * Verify that performed work matches the requested scope and that exit documentation is complete. **Required Profile:** * **Education:** Bachelor’s degree in Business Administration or related field. * **Experience:** Minimum 2 years in automotive dealerships or multi-brand service centers, performing duties such as vehicle reception, preliminary diagnostics, customer service, and repair order tracking. * Knowledge of workshop processes, spare parts, and customer service. * Strong communication, organizational, and follow-up skills. * Results- and customer satisfaction-oriented mindset. If you have experience in the automotive sector and seek a dynamic environment focused on service excellence, apply now and join our team! Employment Type: Full-time, Indefinite-term Salary: $12,000.00 \- $14,000.00 per month Work Location: On-site