Front Desk Agent - Santa Fe CDMX

Description

Job Summary: We are seeking a Front Desk Agent for a luxury hotel in Santa Fe, with a service-oriented attitude for customer interaction, registration, appointment management, calls, correspondence, reservations, payments, and incident handling. Key Highlights: 1. Customer service and administrative management experience. 2. Opportunity for professional growth and training at a luxury hotel. 3. Positive work environment and development of organizational skills. **FRONT DESK AGENT** We invite you to experience the best workplace environment at our luxury hotel, **City Express Plus By Marriott (SANTA FE)**, as a **FRONT DESK AGENT** (we provide training). **What do I need? (REQUIREMENTS)** \* Education: Completed high school diploma. \* Flexible availability. (Rotating shifts: 06:00–14:00 / 14:00–22:00) \* Service-oriented attitude. \* Experience in similar positions. **Responsibilities:** \* Customer service: Greet visitors, answer calls, and respond to inquiries. \* Registration: Record visitor, patient, or customer information. \* Appointment management: Schedule, confirm, and cancel appointments. \* Call management: Answer calls, transfer them, and route them to the appropriate department. \* Correspondence management: Receive, open, distribute, and log correspondence and packages. \* Reservation management: Reserve meeting rooms, hotel rooms, etc. \* Payment management: Prepare invoices, collect payments, and record transactions. \* Incident management: Resolve complaints, requests, and unexpected situations. \* Information management: Maintain databases, directories, and client and supplier records. \* Document management: Organize, file, and process documents. **What benefits will I receive?** \* Salary: $9,500 MXN gross per month. \* Attendance and punctuality bonus. \* Statutory benefits. \* Savings fund. \* Cafeteria service. \* Uniform. \* Training. \* Positive work environment. \* Professional growth. **SCHEDULE:** Rotating, Monday to Sunday (06:00–14:00 / 14:00–22:00) Employment type: Indefinite-term contract. Salary: Up to $9,500.00 MXN per month. Workplace: On-site employment.