Summary: This role supports all customer contract activities within the Order to Cash division, ensuring accurate processing, invoicing, and risk mitigation. Highlights: 1. Integral member of the Order to Cash division 2. Supports global Sales and billing teams in all contracting aspects 3. Opportunity to work in a fast-paced, evolving team Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector\-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead. Wood Mackenzie Intelligence Connected **WoodMac.com** **Wood Mackenzie Brand Video** **Wood Mackenzie Values** * Inclusive – we succeed together * Trusting – we choose to trust each other * Customer committed – we put customers at the heart of our decisions * Future Focused – we accelerate change * Curious – we turn knowledge into action **Role Purpose** The role holder will be an integral member of the Order to Cash division. Based in Mexico City, the role supports all customer contract related activities. The team are responsible for contract checking, order processing and related online entitlement and invoicing for Wood Mackenzie's research clients. The role will directly support the global Sales and billing teams in all contracting aspects. **Main Responsibilities** You provide accurate and timely support for activities assigned to you and co\-ordinate across the team and with other departments where required. These tasks include: * Auditing, pre\-checking, formatting and processing of contracts which have a varying degree of complexity, size \& value to provide accurate \& timely invoicing which enables correct access to content and diminishes commercial \& legal risks to Wood Mackenzie * Ownership of the bridging process for contracts whilst negotiations are ongoing to ensure that they are legally compliant, Wood Mackenzie revenue is protected and customer content access seamless * Ownership of auto\-renewal contract process to ensure price increases are communicated ahead of re\-issue of annual invoices * Work closely with the Billing team to ensure invoice accuracy of billing and delivery contact details **Secondary responsibilities** * Monitoring customer data quality and orders internally via Salesforce dashboards to deal with any issues that arise * Liaising with Commercial Operations team to ensure internal control processes are followed * Support for internal projects related to contracting and invoicing via active contribution on project teams, or via requests for data analysis * Liaise with internal departments and colleagues across all Wood Mackenzie – Sales, Customer Focus, Finance, Legal, Risk. **Knowledge and Experience** Candidates should be professional with experience of working in a support or operations role. Excellent organisational and IT skills, as well as flexibility and good time management are essential to succeed in this role. A working knowledge of salesforce.com would be beneficial. **Essential Competencies** * Attention to detail and accuracy * Excellent written and verbal communication skills * Process driven * Confidence to challenge colleagues of all levels when required * High levels of initiative and proactivity * Working in a fast paced environment ability to work to deadlines and prioritise workload * Ability to adapt as part of a fast\-evolving team * Ability to understand and follow instructions carefully * Working with IT applications (Intermediate Excel skills are required for this role) * Knowledge of salesforce.com **Equal Opportunities** We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.