Summary: This strategic professional leads complex projects, drives business results, and influences stakeholders, acting as a technical authority with strong communication and diplomacy skills. Highlights: 1. Lead large, multi-faceted projects and drive business results 2. Influence and guide colleagues and external customers 3. Strategic professional with technical authority The Project Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub\-function\/job family. **Responsibilities:** * Manages a large multi\-faceted project\/account\/campaign or multiple projects at the same time. * Owns project goals leveraging expertise to inspire a sense of shared purpose within the project team. * Organizes new challenges and drive business results. * Uses best practice PMO methodology to create a project plan to fit the stakeholders\/customers’ needs and deliver within budget on desired outcomes. * Drives end results of the project as a representative of the business. * Works closely with the Customer, Sales Team, Engineering and Manufacturing to define a project scope and objectives for project members. * Prepares, maintains, and submits clear and concise activity\/progress reports and time recording\/management reports. * Assesses project risk potentials and discover potential problems before they occur. * Applies a proactive approach in routinely tracking the project participant progress against project goals. * Defines, teaches, and enforces the use of good project management practices such as techniques in resolving complex, interdependent activities into tasks and sub\-tasks that are documented, monitored and controlled. * Identifies and where required amends the approach to the context and constraints of each project. * Constantly improving their own and their teams' skills through lessons\-learned reviews at project completion. * Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming. * Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed. * Promotes partner involvement through effectively communicating project status upward and to the Client. * Applies lessons learned from recent projects to future projects. * Communicates to all concerned parties project milestones, status updates, as well as any existing or potential customer escalation issues. * Proactively follows escalation and change control processes. * Owns all management reports on a given engagement. * Promotes good working relationships across a project, cultivating the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members. * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * 6\-10 years of project management experience – preferably from a mortgage or financial services environment * PMP certification strongly preferred, Six Sigma a plus. * Ability to develop project plans, manage individual deadlines and goals. * Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics. * Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis. * Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk. * Manage client expectations, anticipates operational and tactical risks and tracks them; clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required. * Proficient in MS Office applications, MS Project, VISIO, Adobe Acrobat Professional. * Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. **Education:** * Bachelor’s\/University degree, Master’s degree preferred The Value Delivery & Transformation Manager is a senior strategic leader responsible for orchestrating organizational change initiatives that enable modernization and tangible value creation. The role acts as an Execution Architect and Strategic Partner (Advisor), integrating the rigor of Corporate Finance with superior capabilities in Influence and Corporate Diplomacy. This individual serves as the accountable authority for translating portfolio priorities into sustainable benefits, functioning as an internal consultant to Senior Management and ensuring the institution achieves its productivity goals through high-performance team leadership. **Key Responsibilities:** * Strategic Architecture and Advisory Partnership: Build and maintain strong relationships with functional directors and key stakeholders, acting as a strategic partner to align transformation goals with each business unit’s objectives. * Leadership and Management of High-Performance Teams: Responsible for directing, mentoring, and developing analytical professionals. Manage workload, establish KPIs, and foster a culture of accountability and excellence. * Executive Diplomacy and Influence: Execute high-level communication and negotiation strategies to guide and influence senior stakeholders in situations involving resistance to change or conflicts of interest. * End-to-End Business Consulting (Value Discovery): Lead complex diagnostic projects (hypothesis, analysis, sizing, and recommendations), oversee technical quality of deliverables, and ensure scalability of solutions. * Process Engineering and Structural Simplification: Apply Lean or Six Sigma methodologies to redesign operating models, dramatically improving efficiency ratios and eliminating institutional bureaucracy. * Governance and Benefits Realization: Design and lead executive decision forums, ensuring transparent reporting of benefits (real P\&L impact) and maintaining strict governance over programs. * Data Strategy and Applied AI: Oversee implementation of Data & Analytics and AI solutions that accelerate operational transformation and predictive decision-making. * Ethical Judgment and Risk Management: Appropriately assess reputational and operational risk in every decision, protecting institutional assets and ensuring regulatory compliance through sound ethical judgment. **Qualifications and Profile:** * Experience: 7–10 years in leadership roles in Strategic Consulting, Organizational Transformation, FP\&A, Operational Excellence, or Business Strategy. * People Management: Demonstrable experience leading cross-functional teams and managing career development plans for high-potential talent. * Education: Bachelor’s degree in Engineering, Finance, or Business Administration. An MBA from a prestigious business school is highly valued. * Certifications: PMP, Lean Six Sigma, Change Management, or certifications in AI Strategy / Business Analytics are a plus. * Critical Skills: Executive Presence, superior emotional intelligence, ability to synthesize and communicate at C-Suite level, and resilience in complex environments. \- **Job Family Group:** Project and Program Management \- **Job Family:** Project Management \- **Time Type:** Full time \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and\/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*