**ALTO MEXICO REQUIRES: ALARM SYSTEM TECHNICAL SUPPORT – CALL CENTER** **Location:** Walmart Corporate Offices, Azcapotzalco, CDMX (5 minutes from Refinería Metro Station). **Who are we?** At ALTO Mexico, we partner with industry-leading companies such as Walmart to ensure operational continuity, technological security, and efficient risk management. We are a nationally and internationally present organization specialized in comprehensive security and technology solutions. **Role and responsibilities:** This position combines specialized technical support with call center-based assistance. Key duties include: * Handling incidents related to security systems: intrusion, fire, CCTV, and access control. * Remote and on-site configuration and maintenance of security equipment. * Providing specialized technical assistance via remote channels and coordinating with multidisciplinary teams across the country. **Schedules and work shifts (mandatory availability):** * Monday through Sunday, with one rotating weekday off. * Rotating shifts (monthly at first, then every three months): * Morning shift: 6:00 a.m. to 2:00 p.m. * Afternoon shift: 2:00 p.m. to 10:00 p.m. * Night shift: 10:00 p.m. to 6:00 a.m. **Essential requirements (100% compatible profile):** * Minimum 2–3 years’ experience providing technical support for security systems (intrusion, fire, CCTV, and access control). * Advanced proficiency in PC usage, ticketing systems, monitoring platforms, and internet navigation. * Experience with RPS and DLS (Bosch or DSC certification is desirable). * Intermediate Excel, Outlook, PowerPoint, and communication systems (Avaya or similar). * Customer service skills (Call Center), effective communication, and crisis management capabilities. * Full availability for rotating shifts. **The offer is non-negotiable and meeting all requirements is mandatory.** **We offer:** * Gross monthly salary of $16,000 (theoretical–practical exams apply). * Direct employment contract with ALTO Mexico. * Statutory and above-statutory benefits from day one (IMSS, vacation, year-end bonus, vacation premium, profit sharing). * Life insurance, job stability, and continuous training. * Professional growth opportunities, including international roles. **Important:** If this vacancy does not interest you or you do not meet the requirements, please indicate so through this channel. **Application:** Submit your updated CV for 2026 via this channel. This vacancy is posted by ALTO Mexico through Talenteca.com. **ALTO MEXICO** A motivated team that grows by overcoming professional challenges to deliver our best to our clients. Job type: Full-time Salary: $16,000.00 per month Education: * Completed higher technical degree (Mandatory) Experience: * Alarm technician: 2 years (Mandatory) * Alarm support: 2 years (Mandatory) * Security system: 2 years (Mandatory) * Rotating schedules: 2 years (Mandatory) License/Certification: * As alarm and security systems technician (Mandatory) Work location: On-site employment