Position Summary: Guarantee timely and accurate product delivery to customers through the digital home delivery service channel, operating in strict adherence to processes and protocols. Key Highlights: 1. Ensure compliance with objectives of the home delivery service channel. 2. Manage staffing and ensure optimal operation of tools. 3. Experience in the home delivery service channel and personnel management. Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With a distinguished track record of over 30 years in the market, we have achieved steady and consistent growth, serving customers through our network of more than 1,500 stores and a large workforce of over 20,000 employees. We are the leading national pharmaceutical chain. Join our team! **Position Mission** The mission of this role is to guarantee timely and accurate product delivery to customers through the digital home delivery service channel, by ensuring correct operations, strict adherence to service processes and protocols, and achieving established quality standards. **Job Description** Key Responsibilities \- Ensure compliance with objectives of the home delivery service channel. \- Monitor and follow up on incidents and/or accidents related to the channel. \- Ensure availability and optimal operation of physical and technological tools used in the channel. \- Manage staffing in alignment with demand, productivity, and channel analysis. Requirements \- Completed high school diploma or technical degree. A bachelor’s degree or engineering degree (in progress or completed) in economics or administration is desirable. \- 1+ year of experience in the home delivery service channel. Experience in retail or distribution centers is desirable. \- Experience managing operational staff and customer service. \- Knowledge of systems and processes for delivery monitoring. **Employment Type** Permanent **Work Model** On-site At Farmacias del Ahorro, we care about you — and want you to be well! We promote and verify the adoption of measures supporting equal opportunity and the elimination of all forms of discrimination in any of our recruitment processes and workplaces. We will never request any payment as part of the recruitment process; please exercise caution and avoid falling victim to fraud.