Summary: The Operations Coordinator provides day-to-day support across core business functions, ensuring smooth operations by managing workflows, maintaining records, and bridging departmental gaps. Highlights: 1. Ensures operational efficiency and consistency across departments 2. Manages workflows, data, reporting, and vendor coordination 3. Supports leadership with ad hoc operational projects and research **Job Title:** Operations Coordinator **Position Type:** Full\-Time, Remote **Working Hours:** U.S. client business hours **About the Role:** Our client is seeking an Operations Coordinator to provide day\-to\-day support across core business functions. This role ensures that operations run smoothly by managing workflows, maintaining records, monitoring KPIs, and serving as a bridge between departments. The Operations Coordinator creates clarity, consistency, and efficiency in the daily running of the organization. **Responsibilities**: Process Coordination: * + Track workflows across departments (finance, HR, customer service, logistics, IT). + Ensure operational tasks are completed on schedule and according to SOPs. + Escalate bottlenecks or inefficiencies to management. Data \& Reporting: * + Maintain operational databases and dashboards. + Generate weekly/monthly reports on KPIs such as productivity, resource utilization, and cost efficiency. + Ensure all reporting is accurate, timely, and actionable. Documentation: * + Maintain and update SOPs, process maps, and compliance documentation. + Organize digital files in systems such as SharePoint, Google Drive, or Notion. Vendor \& Partner Coordination: * + Manage vendor communication, track service delivery, and ensure invoices are routed/approved. + Monitor vendor SLAs and escalate issues. Cross\-Department Support: * + Coordinate between teams to align on projects, events, or recurring tasks. + Support leadership with ad hoc operational projects and research. Compliance \& Controls: * + Ensure daily operations adhere to compliance and quality standards. + Maintain accurate logs for audits or internal reviews. **What Makes You a Perfect Fit:** * Strong multitasker who thrives on organization and accountability. * Analytical mindset with ability to spot trends and inefficiencies. * Clear communicator who can work across functions. * Comfortable balancing routine tasks with special projects. **Required Experience \& Skills (Minimum):** * 2\+ years in operations, coordination, or business support roles. * Proficiency with Microsoft Office/Google Workspace. * Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent). * Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking). **Ideal Experience \& Skills:** * Background in process improvement (Lean, Six Sigma, Kaizen, etc.). * Experience preparing SOPs and operational documentation. * Exposure to data visualization tools (Power BI, Tableau, Looker). * Industry experience in services, SaaS, logistics, or professional firms. **What Does a Typical Day Look Like?** An Operations Coordinator’s day is defined by keeping business functions aligned, efficient, and on track. You will: * Monitor workflows across multiple departments to ensure daily tasks and projects are completed on time. * Update operational dashboards with the latest data and distribute KPI reports to management. * Maintain accurate records and SOPs, ensuring documentation reflects current practices. * Communicate with vendors and partners to confirm service delivery, resolve issues, and track SLAs. * Coordinate cross\-departmental projects, following up on action items and escalating risks. * Support leadership with ad hoc analysis, reporting, or operational initiatives. In essence: you act as the glue of the organization’s operations, ensuring processes are efficient, information is accurate, and leadership has visibility into daily performance. **Key Metrics for Success (KPIs):** * On\-time completion of operational workflows. * Accuracy of KPI reporting and dashboards. * Zero missed vendor/service obligations. * SOPs and records consistently updated and audit\-ready. * Positive feedback from stakeholders on communication and coordination. **Interview Process:** * Initial Phone Screen * Video Interview with Pavago Recruiter * Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data) * Client Interview * Offer \& Background Verification