After-sales Manager - Lexus Santa Fe

Description

Position Summary: We are seeking a leader for the Service Manager role at Lexus to ensure an exceptional customer experience, strategically manage workshop operations, and deliver sustainable results aligned with the highest quality standards. Key Highlights: 1. Lead the comprehensive operation of the Service Department with a premium focus. 2. Promote a culture of excellence, accountability, and continuous improvement. 3. Be part of a brand that redefines the meaning of service. Service Manager | Lexus Location: Santa Fe, Mexico City Role Purpose At Lexus, excellence is not a goal—it is a standard. We seek a leader who ensures every interaction within the Service Department reflects the brand promise: impeccable attention, operational precision, and an exceptional experience for our customers. The Service Manager will be responsible for strategically leading workshop operations, ensuring sustainable results, profitability, and execution aligned with the highest quality standards. Key Responsibilities Lead the comprehensive operation of the Service Department, ensuring a consistent, efficient, and premium-level experience. Translate business strategy into operational plans that drive profitability and growth of the department. Manage and optimize key performance indicators (productivity, efficiency, CSI, turnaround time, average ticket). Develop and consolidate high-performing teams, promoting a culture of excellence, accountability, and continuous improvement. Ensure compliance with all Lexus brand standards and guidelines across all processes. Manage customer relationships, resolving critical situations promptly and elegantly. Collaborate closely with sales and administrative departments to strengthen the holistic customer experience. Oversee proper operational management: service orders, parts, inventory, and billing. Profile Completed bachelor’s degree in Engineering, Business Administration, or related field. Proven managerial experience in automotive service departments. Preferred background with premium brands or high-service-demand environments. Demonstrated ability to lead teams, make strategic decisions, and deliver results. Strong customer orientation and sensitivity to service experience. Proficiency in operational metrics and analysis. Competencies Executive leadership Strategic thinking Results orientation Service excellence Influence and effective communication Emotional intelligence Value proposition Joining Lexus means becoming part of a brand that redefines the meaning of service—where every detail matters and every experience leaves a lasting impression. We offer a professional development–driven environment, world-class standards, and an unwavering commitment to excellence.-Requirements- Minimum education: Upper secondary education – Technological High School Diploma 5 years of experience Age: between 35 and 50 years Keywords: leader, supervisor, manager, director, chief, lead, leadership, head, regent