**Job Objective** Plan, coordinate and monitor installation fleets ensuring: * Efficient routes * Schedule compliance * Installation quality * Proper customer service * Administrative and operational control of units Acts as the **bridge between office, installers and customer**. **Education:** Bachelor’s degree or technical degree in: * Logistics * Administration * Industrial Engineering * Related field **Experience:** 1 year in: * Fleet or field team coordination * Route logistics * Customer service operations * Administrative and operational follow-up **Technical Knowledge** * Route planning and optimization * Logistics * Management of service schedules and calendars * Unit control (usage, maintenance, fuel) * Operational reporting (Excel / Google Sheets) * Use of WhatsApp Business / CRM / GPS (desirable) * Basic installation knowledge (desirable, not mandatory) Valid driver’s license (driver) **Main Responsibilities: Logistics and Routes** * Assign daily routes to each fleet. * Optimize routes by zone, service type and time. * Reprogram routes due to unforeseen events (weather, traffic, absences). **Fleet Management** * Confirm staff attendance, schedules and availability. * Verify that each fleet has required tools and materials. * Monitor daily productivity per fleet. **Customer Service** * Confirm installation appointments with customers. * Follow up on delays or incidents. * Channel and resolve post-installation operational complaints. * Ensure a service experience aligned with CORTICA’s values. **Operational Administration** * Control of service orders. * Validate delivery forms, evidence and signatures. * Report completed, pending or rescheduled installations. * Control of per diems, fuel and unit usage. **Field Support** * Attend job sites in cases of: * Complex installations * Technical issues * Customer conflicts * Serve as liaison between installers and office. **Soft Skills** * Organization and planning * Clear and assertive communication * Conflict management * Customer service * Operational leadership * Decision-making under pressure * Field and office work **Behavioral Profile:** * Proactive * Solution-oriented * Organized * Empathetic toward customers and firm with team * Results-driven * High sense of responsibility **Key Differentiator** Not just administrative: **knows how to coordinate, resolve issues, and go into the field when required**. **Working Hours:** 8 a.m. to 6 p.m., Monday through Friday, including 1-hour lunch break **Base Salary:** $12,000 monthly, paid weekly. **Bonuses,** paid monthly. **Statutory Benefits:** Vacation, vacation bonus, year-end bonus, INFONAVIT, IMSS Employment Type: Full-time, Indefinite-term contract Salary: $12,000.00 – $14,000.00 per month Benefits: * Option for indefinite-term contract * Company phone * Free uniforms Work Location: On-site employment