Job Summary: We are seeking a proactive and empathetic professional with a strong customer service vocation, capable of solving problems swiftly and handling multiple tasks with attention to detail. Key Highlights: 1. Proactive and empathetic role with a strong customer service vocation. 2. Ability to solve problems quickly and efficiently. 3. Total customer orientation and attention to detail in management. Job Description: We are looking for a proactive, empathetic individual with strong communication skills to join our team. The ideal candidate possesses a customer service vocation, the ability to resolve problems swiftly, total customer orientation, organizational skills, attention to detail, capacity to manage multiple tasks, proper prioritization, and timely follow-up on each case—demonstrating initiative to anticipate needs and propose improvements. **Main Responsibilities:** * Generation of traditional campaign guides. * Reporting and tracking of nationwide deliveries. * Incident follow-up with suppliers through various channels. * Quality training for the operations team. * Reporting of client results. * Professionally and courteously addressing customer inquiries, complaints, and requests via various channels (Zoho, email, phone, chat, service portal, etc.). * Ensuring a satisfactory experience at every customer touchpoint. * Managing ticketing system tools. * Collaborating with other departments to resolve cases requiring specialized attention. * Effectively resolving issues or escalating them to the appropriate departments. * Ensuring clear, complete responses delivered within established timeframes. **Requirements:** * Prior customer service experience (Preferred). * Ability to communicate clearly, politely, and professionally. * Basic/intermediate proficiency with technological tools (Zoho, chat platforms, email, Excel, etc.). * Organizational skills, attention to detail, and process follow-up capability. * Positive attitude, willingness to learn, and collaborative mindset. * Proactivity in seeking solutions. **Preferred Qualifications:** * Experience using customer service platforms (Zoho, customer portal, online chats). * Experience with service tools or contact centers. * English language proficiency (Preferred). * Logistics knowledge (Preferred). Salary: $10,000.00 - $12,000.00 per month Benefits: * Discounted cafeteria service * Free uniforms Work Location: On-site employment