SAC Tools and Processes Specialist

Description

Position Summary: We are seeking an SAC Tools and Processes Specialist to participate in defining operational models, documenting technological requirements, and coordinating pilot tests for digital initiatives. Key Highlights: 1. Participate in defining operational models for digital initiatives. 2. Document technological requirements and coordinate pilot tests. 3. Identify opportunities for improvement and scalability in digital processes. Description GEPP, a portfolio development company of leading brands with nationwide presence and over 46,000 employees, invites you to join its large family as: · SAC Tools and Processes Specialist · Work Location: Santa Fe, CDMX. · Talent Profile Education: Bachelor's degree/Engineering in ICT, Systems, Actuarial Science, or related fields (degree holder). Experience: 3–5 years. EXPERIENCE/KNOWLEDGE: Experience working with agile methodologies (Scrum/Kanban). Participation in technology/digital projects focused on last-mile operations. Experience in project implementation and scalability. Collaboration with cross-functional teams. RESPONSIBILITIES: Participate in defining operational models for digital initiatives. Document technological requirements within operations. Participate in defining operational digital processes. Coordinate pilot tests and operational follow-up. Identify opportunities for improvement and scalability. DESIRABLE KNOWLEDGE: Digital and operational processes in last-mile operations. Digital tools. Technology applied to operations. Continuous improvement. Experience in digital transformation projects. Intermediate English. · At GEPP, we value talent: We offer: - Competitive salary - Statutory and above-statutory benefits · SUCCESS STORIES BEGIN HERE! Participation in GEPP’s and/or its subsidiaries’ recruitment, evaluation, selection, and hiring processes is completely free of charge. If anyone requests monetary deposits or other compensation to participate in such processes, please ignore the request and report it immediately. GEPP assumes no responsibility in such cases.-Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Keywords: specialist, especialista, service, atencion, al, cliente