Summary: Willow is seeking an empathetic and detail-oriented Patient Services Representative to facilitate patient experiences and provide accurate information in a fast-paced healthcare support environment. Highlights: 1. Opportunity to make a direct impact on patient experience 2. Engage with patients and maintain professional support 3. Be part of a diverse, global team **About Willow:** Willow is a telehealth company focused on personalized, responsible cosmetic weight loss care. We combine medical expertise with a supportive, patient\-centered approach to help people feel more confident and comfortable in their bodies. Our goal is to make high\-quality care accessible, thoughtful, and designed to fit real lives. **About the role:** ------------------- We are looking for a Patient Services Representative who is empathetic, detail\-oriented, process\-driven, and comfortable working in a fast\-paced, highly regulated healthcare support environment. This role sits at the center of the patient experience and requires strong written communication, ownership, and accountability across multiple workflows and tools. **Responsibilities:** --------------------- * Serve as a facilitator between the patient and the company, ensuring a seamless experience. * Answering questions about the company, offering accurate information about our products and services * Delivering information about theproduct. * Ensuring patient satisfaction and maintaining professional patient support. * Handling patient complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible. * Keep records of patient interactions, process patient accounts, and file documents. * Take the extra mile to engage with patients. * Stay updated with products, policies, and services to provide informed support. **Requirements:** * 1\-3\+ years of experience in customer support, patient support, or a related service\-driven role * Experience supporting customers or patients via written channels such as chat, email, or ticketing systems * Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA\-regulated environments is required * Phone\-based customer or patient support experience is a strong plus, especially in healthcare or service environments **Nice to have:** * Experience working in telemedicine or related medical contexts. * Experience supporting customers through the Intercom platform. **What’s in it for you?** * As full\-time member of our team, you’ll enjoy: * Flexible hours * Work wherever you choose * Fun and casual work environment * Employee engagement activities and virtual gatherings * We are a diverse, global team!