Assistant Manager - Santa Fe Shopping Center

Description

Position Summary: We are seeking a creative and proactive Assistant Manager to lead a team at Krispy Kreme, ensuring a sweet customer experience and operational compliance. Key Highlights: 1. Leads and coordinates a team to deliver a sweet customer experience. 2. Develops plans for sales growth and staff development. 3. Manages operations and ensures high standards of service and quality. ASSISTANT MANAGER Attention, Cuajimalpa CDMX! We are a great team — and you’re the missing piece! Apply now and become the next KrispyKremer. Our goal is to make guests feel comfortable through a warm and friendly welcome, guiding them to ensure the KRISPY KREME SWEET EXPERIENCE. Ensure compliance with operational policies and procedures. If you are creative, enjoy innovation, love customer service, thrive in teamwork, have a passion for helping and caring for others, and also enjoy having fun while working — this role is for you!! KRISPY KREME ASSISTANT MANAGER – SANTA FE SHOPPING CENTER Responsibilities: Handle customer requests and complaints in a positive and professional manner until a satisfactory resolution is achieved. Responsible for properly assigning and reviewing shift schedules among team members. Responsible for maximizing and optimizing all company-established processes. Responsible for monitoring progress toward achieving monthly sales targets. Immediately report any deviations, failures, or violations of company standards and policies to the Zone Manager, Regional Manager, Operations Director, and/or Human Resources. Share responsibility with Human Resources for the store’s recruitment and hiring process, with the Store Manager making the final hiring decision. Ensure full compliance with all company policies. Create short- and medium-term action plans and objectives for staff retention and development. Coordinate in-store execution of marketing promotions designed by Krispy Kreme® to maximize sales. Develop work plans focused on sales growth, cost control, profitability goals, and potential promotional initiatives. Lead and oversee store operations to ensure all company-set objectives are fully met. Prepare daily, weekly, biweekly, and monthly store reports related to operations and administrative matters. Responsible for implementing safety measures during opening and closing shifts. Serve and assist customers as needed. Ensure hygiene and cleanliness standards are maintained both inside and outside the store. Ensure and guarantee follow-up on bank deposits. Your Success Profile: Completed bachelor’s degree and/or currently enrolled in or having completed a technical program in economics, administration, social sciences, humanities, business, or related fields. Minimum 1 year of experience in similar roles. Minimum 6 months of experience in restaurant, food retail, or related sectors. Availability to work rotating shifts. We Offer: Monthly gross salary of $15,500. Biweekly payment. Midweek day off. Training and development opportunities. Statutory benefits: Social security. Vacation days. Year-end bonus (aguinaldo). Vacation premium. Profit sharing. Additional benefits: Life insurance. Uniforms provided. Four additional personal days beyond vacation after completing 6 months with the brand. FREE doughnuts to share with your family. 50% discount on products. Free medical assistance via the Bienestar app (psychologist, nutritionist, veterinarian, general physician, and virtual gym). Days off and support in case of family member’s passing. Payroll advance through AURORA insurance after completing 6 months with the brand. Additional days off for marriage, maternity (statutory days up to 6 months without pay), and paternity (statutory days plus 15 days with pay). Birthday day off with pay. Corporate partnership discounts. Competencies: Communication. Teamwork. Results/achievement orientation. Customer orientation. Analytical ability. Decision-making. Conflict management and resolution. Problem analysis and resolution. Leadership. Initiative/Proactivity. Self-development. Strategic thinking. People development. Stress management. Interested candidates should apply through this channel — GOOD LUCK! -Requirements- Minimum education: Upper secondary education – General High School Diploma. 1 year of experience. Age: between 25 and 40 years old. Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain, salesman, saleswoman, seller, vendor, commercial, salesperson