Customer Service & Administrative Virtual Assistant

Description

Summary: Seeking a Customer Service & Admin Virtual Assistant to support U.S.-based clients with communication, scheduling, and CRM management. Highlights: 1. Support clients with customer communication and scheduling 2. Manage CRM records and follow-ups using GoHighLevel 3. Handle inbound calls, texts, emails, and chat communications **Remote \| Full\-Time \| Freelance** **Company:** **Remote Contractor Solutions** We’re looking for a **Customer Service \& Admin Virtual Assistant** to support U.S.\-based clients with customer communication, scheduling, CRM management, and light sales follow\-ups. **Key Details:** * **Schedule:** 9:00 AM – 5:00 PM (EST) * **Pay:** $500–$800 USD/month (DOE) * **Type:** Freelance, Full\-Time * **Location:** 100% Remote **Core Responsibilities:** * Handle inbound calls, texts, emails, and chat * Respond to new leads and qualify customers using scripts * Schedule appointments and confirm jobs * Manage CRM records, pipelines, and follow\-ups (GoHighLevel) * Handle reschedules, basic issues, and customer questions * Prepare job boards, internal notes, and organized records * Follow up on warm leads and unclosed estimates (light sales) **Tools:** * GoHighLevel (CRM) * Google Workspace * Call \& messaging tools (VoIP, SMS, WhatsApp, email) **Requirements:** * Fluent written \& spoken English * Strong customer service skills * Organized, detail\-oriented, fast responder * Comfortable following scripts and processes * Able to multitask and work independently **Nice to Have:** * Experience with home services or trades * Sales or appointment\-setting background Job Type: Full\-time Pay: $8,600\.00 \- $13,700\.00 per month Work Location: Remote