AR Specialist

Description

Summary: This high-accountability, detail-oriented Billing Operations Specialist role owns the end-to-end provisioning and billing lifecycle for Enterprise accounts, sitting at the intersection of Sales, Customer Success, Engineering, and Finance. Highlights: 1. Opportunity to work in a high-accountability, detail-oriented role 2. Engage in cross-functional problem-solving in a fast-moving environment 3. Part of a team defining the trajectory of AI with an innovative culture **About ElevenLabs** -------------------- ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human\-like AI voice model. Today, we serve millions of users and thousands of businesses \- from fast\-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B \- multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70\+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team \- builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex\-founders. If you want to work hard and create lasting positive impact, we want to hear from you. **How we work** --------------- * **High\-velocity:** Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * **Impact not job titles:** We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * **AI first:** We use AI to move faster with higher\-quality results. We do this across the whole company—from engineering to growth to operations. * **Excellence everywhere:** Everything we do should match the quality of our AI models. * **Global team:** We prioritize your talent, not your location. **What we offer** ----------------- * **Innovative culture:** You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * **Growth paths:** Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact \- beyond your immediate role and responsibilities. * **Learning \& development**: ElevenLabs proactively supports professional development through an annual discretionary stipend. * **Social travel**: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * **Annual company offsite:** Each year, we bring the entire team together in a new location \- past offsites have included Croatia and Italy. * **Co\-working**: If you’re not located near one of our main hubs, we offer a monthly co\-working stipend. **About the role** ================== The Billing Operations Specialist owns the end\-to\-end provisioning and billing lifecycle for Enterprise accounts. This role sits at the intersection of Sales, Customer Success, Engineering and Finance – acting as the operational backbone that ensures new customers are correctly set up in Stripe, existing accounts are accurately maintained, and billing issues are resolved quickly and cleanly. This is a high\-accountability, detail\-oriented role suited to someone who thrives on process, enjoys cross\-functional problem\-solving, and is comfortable operating in a fast\-moving environment. **Core Responsibilities** ========================= **Account Provisioning** ------------------------ * Translate closed\-won deals from Salesforce into correctly configured Stripe customers, subscriptions, and payment terms * Work with our engineering team to automate as much of this as possible, by identifying automations and guardrails to ensure accurate provisioning * Own the role of ensuring the right pricing plan, billing interval, contract start date, trial periods, and discounts (coupons/promotion codes) per the executed order form * Coordinate with Sales and Legal to reconcile any discrepancies between the signed contract and what’s been requested for provisioning **Subscription \& Account Management** -------------------------------------- * Process mid\-cycle changes: upgrades, downgrades, seat additions/removals, and plan switches – ensuring correct proration handling in Stripe * Manage renewals: confirm terms, update subscription schedules, and align billing dates as needed * Handle cancellations and offboarding: close subscriptions cleanly, issue final invoices or credits, and ensure no residual billing occurs * Maintain accurate customer metadata in Stripe (company name, billing contact, tax IDs, address, etc.) * Resolve invoice discrepancies raised by customers or flagged by CS – incorrect amounts, missing credits, misapplied discounts, and so on **Revenue Integrity** --------------------- * Audit active subscriptions periodically to ensure billing matches contracted terms * Identify and correct ghost subscriptions, duplicate customers, or orphaned invoices * Support month\-end and quarter\-end close by reconciling Stripe revenue with the finance team’s records * Flag pricing or configuration anomalies to the RevOps or Finance owners **Cross\-functional Collaboration** ----------------------------------- * Serve as the primary point of contact for Sales and Support teams on billing questions during and after the deal cycle * Work with Customer Success on escalated billing complaints from customers * Partner with Engineering/Product on Stripe configuration changes, new product pricing rollouts, or integration issues **Requirements** ================ * Deep hands\-on experience with Stripe (or equivalent billing platform) – subscriptions, invoicing, coupons, proration, and payment methods * Managed billing operations or order management in a SaaS or subscription\-based business, ideally at a company with both self\-serve and enterprise motions * Strong working knowledge of Salesforce (reading opportunity data, order forms, and contract terms) * Highly detail\-oriented with a bias toward building repeatable processes and documenting edge cases * Comfortable working cross\-functionally with Sales, CS, Engineering, and Finance in a fast\-paced, globally distributed team **Bonus:** * Experience building or contributing to billing automation workflows (e.g., Salesforce\-to\-Stripe provisioning, CPQ integration) * Familiarity with revenue recognition concepts and how billing configurations impact ASC 606 compliance **Location** ============ This role is remote and can be executed globally. If you prefer, you can work from our offices in Bangalore, Dublin, London, New York, San Francisco, Tokyo, and Warsaw.