Position Summary: We are seeking a Bilingual Level 1 Help Desk technician to provide first-level technical support to users in Spanish and English, ensuring operational continuity and an excellent service experience. Key Highlights: 1. Bilingual technical support (Spanish and English) 2. Effective resolution of technical incidents 3. Job stability and professional development Bilingual Level 1 Help Desk Magdalena Contreras, CDMX $22,000 gross \+ $1,000 in food vouchers \+ Statutory benefits Full-time We are looking for a **Bilingual Level 1 Help Desk** technician focused on service excellence, rapid response, and effective resolution of technical incidents within a corporate environment. Position Objective: To provide first-level technical support to users in Spanish and English, ensuring operational continuity and an excellent service experience. Responsibilities: * Receiving and logging tickets (remote and on-site). * Providing hardware, software, and operating system support (primarily Windows). * Configuring devices, email, printers, and basic network settings. * Timely escalation to higher support levels (Level 2/Level 3\). * Documenting solutions in the ticketing system. Requirements: * Conversational English (mandatory). * 1–2 years of experience in Level 1 technical support\. * Knowledge of Active Directory, Office 365, and basic networking. * Service-oriented attitude, clear communication, and solution-focused mindset. We Offer: * Competitive salary of $22,000 gross. * $1,000 monthly food vouchers. * Statutory benefits. * Job stability and professional development. If you are bilingual, enjoy problem-solving, and wish to grow your career in IT support, apply now. Employment Type: Full-time Salary: $23,000.00 per month Work Location: On-site employment