Player Operations Specialist

Description

Summary: Join B2Spin as a fraud-fighting detective, using data analysis and investigation skills to protect our platform and ensure a safe gaming experience. Highlights: 1. Be part of a team revolutionizing the gaming industry 2. Directly impact player safety and payment security 3. Grow in an environment that values expertise and development **Who We Are** ============== We are **B2Spin**, dedicated to delivering the best Free\-to\-Play Social Casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. We’ve built a global team of talented professionals who continually improve the player experience. We’re not just aiming to be part of the industry we aim to revolutionize it. **The Role** ============ You’ll be our fraud\-fighting detective, using data analysis and investigation skills to protect our platform from suspicious activity and ensure our players have a safe gaming experience. **What You Will Be Doing** ========================== * Perform early detection of fraudulent accounts using internal tools and by reviewing suspicious transactions * Conduct deep, comprehensive analysis of data to assess potential risks, concerns, and business impact * Maintain accurate and up\-to\-date case records and investigation data * Review transaction reports for suspicious activity and conduct pattern analysis * Collaborate with team members to analyze findings and present investigation results * Verify customer payment methods and assess accounts to determine if documentation is required * Review document alerts and process KYC profiles in line with company policies and best practices * Conduct Enhanced Due Diligence (EDD) reviews on high\-risk customers and request additional documentation when necessary * Meet personal productivity targets and attendance expectations **What We Are Looking For** =========================== * Strong analytical skills with experience in fraud detection or risk management * Proficiency in data analysis tools and transaction monitoring systems * Knowledge of KYC/AML procedures and compliance requirements * Excellent attention to detail with the ability to identify patterns in large datasets * Strong communication skills for presenting findings and collaborating cross\-functionally * Ability to work independently while meeting productivity targets and deadlines **Technical \& Setup Requirements** =================================== You will need your own home office setup, including: **PC Requirements:** * Intel i5 4th Gen (or higher) – self\-provided * Windows 10 or higher * Minimum 8GB RAM * At least 1GB available HDD space **Internet Requirements:** * Ethernet (hardline) connection * Minimum 10 Mbps upload and download speed * Backup internet provider for reliability **Work Requirements:** * Flexibility to work weekends, nights, and holidays **Why You’ll Love It** ====================== * Be part of a team revolutionizing the gaming industry * Directly impact player safety and payment security * Work with cutting\-edge systems * Collaborate with talented professionals globally * Grow in an environment that values expertise and development **Equal Opportunities Statement** ================================= We hire based on skills, drive, and ideas nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us. We welcome candidates from non\-traditional career journeys and value diverse perspectives that challenge conventional thinking. Diversity fuels our innovation, collaboration, and growth, and we are committed to creating an environment where everyone can thrive.