Job Summary: We are seeking a Customer Service professional to serve as the liaison between clients and installation/production teams, managing client requests, coordinating execution, and ensuring service delivery. Key Highlights: 1. Key operational liaison between client and production/installation teams. 2. End-to-end project management from initial request to closure. 3. Dynamic role requiring high organization and service orientation. A marketing and advertising agency with over 5 years of experience seeks to hire a Customer Service professional. BRAIN is looking for a person to function as the **operational liaison between the client and our advertising installation and production crews**. The candidate will be responsible for receiving client requests, structuring them into **production and installation plans**, coordinating their execution with internal departments, and ensuring service delivery from initial request through to project closure. This role requires a **high level of organization, constant follow-up, and service orientation**, as it involves managing multiple simultaneous requests and maintaining direct communication with clients and operational teams. **Requirements** * 2–3 years of experience in customer service, account coordination, or operational project management. * Experience coordinating **services, production, or logistics** (preferably in advertising, retail, or operational services). * Excellent **organizational and tracking skills**. * Ability to **handle multiple tasks simultaneously**. * Capacity to work **under pressure and meet defined deadlines**. * **High attention to detail**. * Strong **communication and client interaction skills**. * Proficiency in **Microsoft Office (Excel, Word, PowerPoint)**. * **Proactive and solution-oriented attitude**. **Key Competencies** * Customer orientation * Organization and follow-up * Clear communication * Problem solving * Sense of urgency * Teamwork **Skills** * Effective communication * Active listening * Ability to handle difficult situations * Adaptability * Attention to detail **Main Responsibilities** * Receive and manage client requests related to **advertising installation, production, or maintenance**. * Translate client requests into **clear work plans for production and installation crews**. * Coordinate with internal departments to ensure **correct service execution**. * Provide **end-to-end follow-up** on each request until closure. * Prepare and track **quotations**. * Manage **service delivery and installation reports** for clients. * Maintain constant communication with clients to report progress, incidents, or adjustments. * Ensure requests are executed **in accordance with agreed specifications and timelines**. * Manage operational incidents and propose prompt solutions. * Conduct administrative follow-up on service orders, documentation, and reports. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM; Saturdays, 8:00 AM to 2:00 PM. We offer: * Statutory benefits after the probationary period * Uniform after the third month * Salary between MXN 12,000 and MXN 14,000 net, depending on experience and competencies. If you meet the profile, please send your CV via WhatsApp at 5616990774. Employment Type: Full-time, Project-based or Fixed-term Contract Duration: 6 months Salary: $12,000.00 – $14,000.00 per month Benefits: * Option for indefinite-term contract * Free uniforms Work Location: On-site