Position Summary: We are seeking a Telephone Collections Supervisor with strong leadership, a results-oriented mindset, and the ability to develop high-performing teams. Key Highlights: 1. Lead and develop high-performing telephone collections teams. 2. Supervise and coordinate telephone collections operations. 3. Analyze KPIs and propose continuous improvement plans. At **2TRATO**, we seek a Telephone Collections Supervisor with strong leadership, a results-oriented mindset, and the ability to develop high-performing teams. If you know how to convert metrics into strategy and strategy into results, this position is for you. **Responsibilities:** * Supervise, coordinate, and provide operational follow-up for the telephone collections team. * Ensure achievement of recovery, contactability, and productivity targets. * Monitor calls to guarantee quality, adherence to scripts, and effective handling of objections. * Provide consistent feedback, coaching, and ongoing support to the team. * Train new hires and reinforce knowledge among current team members. * Analyze KPIs and propose action plans focused on continuous improvement. * Prepare daily and weekly performance reports. * Supervise proper portfolio management and timely follow-up on payment commitments. **Requirements:** * Completed high school diploma (bachelor’s degree preferred). * Minimum 1 year of experience as a Telephone Collections Supervisor or Coordinator. * Proven experience leading work teams. * Proficiency in key collections metrics (contactability, recovery, payment commitments). * Experience in call monitoring and structured feedback. * Basic-to-intermediate Excel skills and report generation. * Strong results orientation and goal attainment focus. * Leadership, assertive communication, and decision-making skills. **We Offer:** * Monthly gross salary of $12,000 * Commissions * Statutory benefits and above-standard benefits * 20-day year-end bonus * Life insurance * Savings plan * Subsidized coffee * 100% on-site employment * Schedule: Monday to Friday, 10:30 am – 8:00 pm; Saturdays, 8:00 am – 3:00 pm. **Interested?** **Apply through this channel.** Employment type: Full-time Salary: $12,000.00 per month Benefits: * Free beverages * Savings fund * Life insurance Work location: On-site employment