Inbound Advisor - Customer Service

Description

Job Summary: We are seeking an Inbound Advisor to handle customer requests, provide information and guidance, and ensure effective and satisfactory service. Key Highlights: 1. Committed to customer service and operational excellence 2. Professional development and an excellent work environment 3. Participation in key customer service and experience processes At Financiera Fortaleza, we seek talent committed to customer service and operational excellence to join our team as an Inbound Advisor. · Job Objective Manage, administer, and follow up on customer requests received through various service channels, ensuring effective responses, traceability, and customer satisfaction in accordance with internal policies and processes. · Key Responsibilities: Answer incoming calls from customers and prospects, providing information and advice regarding products and services. Identify customer needs and offer solutions that contribute to customer satisfaction and loyalty. Manage sales opportunities and placement of financial products during interactions. Accurately record and update customer information in internal systems. Follow up on requests, clarifications, and requirements, ensuring timely and high-quality resolution. · Requirements: Bachelor’s degree in Economics, Administration, or related field. Minimum 2 years of experience in banking customer service (ATC). Experience handling files and documentation. CRM and email management skills. Proficiency in Microsoft Office (Word and Excel). Excellent written and verbal communication skills. · Skills: Service-oriented attitude. Attention to detail. Organization and follow-up ability. Data management skills. Teamwork. Honesty and responsibility. Effective communication. · We Offer: Competitive salary and superior benefits. Job stability. Professional development. Excellent work environment. Participation in key customer service and experience processes. · If you are passionate about delivering solutions and providing an exceptional customer experience, we want to meet you!. -Requirements- Minimum education: Higher education – Bachelor’s degree 1 year of experience Age: between 20 and 35 years Keywords: advisor, asesor, care, costumer, cliente