Job Summary: Monitor and coordinate the resolution of customer requests, plan actions, and analyze team performance to ensure customer satisfaction. Key Highlights: 1. Experience in supervising call center staff 2. Personnel and process management in call centers 3. Opportunity for growth Monitor the resolution of customer requests by effectively utilizing work tools, executing processes, and implementing account performance strategies, with the goal of ensuring customer satisfaction and achieving company-established targets. Plan daily, weekly, monthly, and quarterly actions through qualitative and quantitative analysis of employee performance, aiming to improve the assigned team’s effectiveness. Coordinate the review of requests assigned to the team to verify progress on resolutions and achievement of objectives. Requirements: * · Completed Bachelor’s degree in Business Administration or Industrial Engineering. * · Minimum of 2 years’ experience as a call center staff supervisor. * · Intermediate Excel skills. * · Personnel management * · Call center processes * · Assertive communication * · Proactivity We Offer: * Statutory benefits (IMSS coverage from day one). * Competitive salary. * Minor medical expense insurance. * Life insurance. * 100% direct employment contract with the company. * Opportunity for growth. Position Type: Full-time Salary: Up to $13,400.00 per month Education: * Completed Bachelor’s degree (Preferred) Experience: * Leadership: 2 years (Preferred) Language: * English (Preferred) Work Location: On-site employment