Job Summary: MacStore is seeking a Technical Support professional passionate about technology, innovation, and customer service for its new branch at Macroplaza. Key Highlights: 1. First- and second-level technical support for Apple users. 2. Personalized customer service and service follow-up. 3. Professional growth and continuous training. **Position: Technical Support – MacStore Macroplaza!!** **MacStore is coming to Macroplaza, and we want you to be part of this great beginning!** **We will open our new branch in early March and are looking for Technical Support professionals passionate about technology, innovation, and customer service.** **Interviews are about to begin.** **That day could be the start of your professional journey with us.** **MacStore. We are a leading company in the distribution of Apple products and services (APR – APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico.** This position is for Technical Support, and responsibilities include: * Providing first- and second-level technical support for Apple users. * Delivering personalized customer service. * Following up on completed services. * Recommending additional services and promotions. * Meeting performance metrics and indicators. **We Offer:** * **Gross monthly salary: $13,230.00 (salary adjustment and service commission).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $1200.00 (for permanent staff)** * **"Cost of Living" bonus: $1500.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increased based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * Professional growth. * Continuous training. Additional Benefits after 3 Months (Permanent Staff): * Savings fund. * Discounts from prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Interest in technology and Apple brand products. * Customer service orientation. * Availability to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest days). * **Availability to train at "MacStore San Pedro"**