Customer Service Analyst and Information Analyst

Description

Job Summary: KPMG is seeking a Customer Service and Information Analyst to manage databases, generate reports, confirm event attendance, and conduct client follow-ups. Key Highlights: 1. Integration into a prestigious international firm. 2. Continuous training and professional development programs. 3. A high-level human and professional environment. KPMG is a leading professional services firm in Audit, Tax, and Advisory, offering clients global expertise and deep local knowledge. We operate in over 155 countries with more than 155,000 professionals worldwide; in Mexico, we have offices across 17 states and employ over 3,500 people. **We are seeking a Customer Service and Information Analyst** **Responsibilities:** * Manage and update internal databases. * Analyze information to generate reports and metrics supporting decision-making. * Confirm event attendance and provide support to executives and strategic contacts. * Record business opportunities. * Conduct client follow-up calls, identify needs, and perform active prospecting. **Requirements:** * Bachelor’s degree in Business Administration, Marketing, or related field. * Experience in customer service and prospecting. * Intermediate-to-advanced Excel skills. * CRM experience preferred. * Intermediate-to-advanced English proficiency. **We Offer:** An opportunity to join a globally recognized international firm, with continuous training programs in a high-level human and professional environment—enabling you to build an outstanding professional career and receive competitive compensation aligned with your value and experience. **IMPORTANT NOTICE** KPMG is an inclusive firm that values diversity and does not tolerate any form of discrimination. Requests for medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status as a condition for hiring, retention, or promotion are strictly prohibited. KPMG Mexico will never ask you to contact us or submit personal information—including address, phone number, email address, academic background, etc.—via unofficial channels, including WhatsApp. The only authorized channels for submitting your information are: — KPMG Mexico’s official website, under the Careers section titled “Job Opportunities.” — KPMG’s official LinkedIn profile. — Job boards: Indeed, OCC. KPMG Mexico is committed to legal guidelines and regulations concerning data privacy and personal information protection. Any channel or medium other than those listed above is not part of our Firm’s defined strategy. We invite you to learn more about us and our employment opportunities on our website and on Facebook, Twitter, and LinkedIn. Employment Type: Full-time Salary: $9,600.00 - $15,000.00 per month Benefits: * Major medical expense insurance * Life insurance * Grocery vouchers Application Question(s): * What is your level of Excel proficiency? Work Location: Hybrid remote work in 11650, Reforma Social, CDMX