Job Summary: Supervise and lead a technical team to ensure operational excellence in equipment maintenance, installation, and repair, guaranteeing maximum customer satisfaction. Key Highlights: 1. Technical team leadership for operational excellence 2. End-to-end service management and corporate client support 3. Supervision of installations, maintenance, and repairs TECHNICAL SUPPORT SUPERVISOR Job Objective: Ensure maximum customer satisfaction through operational excellence by leading the technical team to guarantee proper equipment maintenance, installation, and repair in accordance with quality standards. Responsibilities: * Timely supervision of Help Desk personnel assigned to each account, consistently ensuring high-quality service and support. * Prevent delays in equipment installation. Maintain direct contact with users via the Help Desk to meet response time requirements; also coordinate on-site support as needed. * Provide appropriate follow-up on all customer requests to deliver timely solutions. * Supervise both internal staff assigned to client accounts and personnel from partner companies to ensure proper execution of all tasks and prevent operational errors or conflicts. * Responsible for managing toner and spare parts inventory allocated to the client’s central offices, including weekly replenishment. * Track urgent consumable or spare parts orders placed by partner companies. * Establish and periodically update preventive maintenance schedules for each assigned account and verify compliance. Knowledge Requirements: * Experience in service delivery, training, and corporate client support. * Solid knowledge of hardware and connectivity for color and monochrome multifunction devices, both high- and low-volume. Requirements: Bachelor's degree or currently pursuing one from IPN/UNAM in Systems Engineering, Electronics, Mechatronics, or Computer Science. Minimum 2 years of experience We Offer: Monthly salary: $13,840 Statutory benefits Enhanced benefits: Grocery vouchers Meal vouchers Major Medical Expense Insurance Life insurance Savings fund Schedule: Monday to Friday, 7:55 am to 5:00 pm Work location: Polanco, Mexico City IF YOU MEET THESE QUALIFICATIONS, APPLY THROUGH THIS CHANNEL ATTACHING YOUR CV. -Requirements- Minimum education: Higher education – Bachelor's degree 1 year of experience Age: between 25 and 50 years Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, captain, support, support, technologist, technician, tech, technician, technology, technology, technologist