Position Summary: Responsible for managing customer collections, bank reconciliations, issuing payment complements, and tracking payment commitments, utilizing SAP, SAE, and CRM. Key Highlights: 1. End-to-end management of customer collections and account reconciliations. 2. Proficiency in SAP, SAE, and CRM for financial and collection processes. 3. Cross-departmental collaboration to resolve complaints and streamline processes. WORK HOURS: 9 AM TO 7 PM PRACTICAL KNOWLEDGE: SAP, SAE, EXCEL, OUTLOOK, PHYSICAL AND ELECTRONIC FILES RESPONSIBILITIES: ASSIGNMENT OF 250 CUSTOMERS FOR COLLECTION FOLLOW-UP, DAILY BANK RECONCILIATION (PESOS-DOLLARS), AND REVIEW WITH TREASURY RECONCILING CREDIT NOTES IN SAP AND SAE; ISSUING PAYMENT COMPLEMENTS IN ACCORDANCE WITH MEXICAN REGULATIONS IN SAP AND SAE MANAGING AUTOMATED COLLECTION CRM (MOONFLOW); TRACKING PAYMENT COMMITMENTS VIA PHONE, EMAIL, AND MESSAGES USING AUTOMATED PORTALS TO UPLOAD PAYMENT COMPLEMENTS; RECONCILING PRIOR-YEAR ACCOUNTS TO BALANCE CUSTOMER ACCOUNTS USING MACROS IN BC-NET TO REPORT BALANCES TO CREDIT BUREAUS; MANAGING STRESS DUE TO WORKLOAD WHILE MAINTAINING A POSITIVE WORK ENVIRONMENT COORDINATING WITH THE BILLING DEPARTMENT TO REVIEW ADVANCE PAYMENTS AND HANDLE CUSTOMER INVOICING COMPLAINTS COMMITMENT TO PROCESSING SERVICE SUSPENSIONS AND CREDIT BUREAU REPORTING FOR ACCOUNTS WITH BALANCES SPECIFIED UNDER OUR INTERNAL POLICIES. -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 1 year of experience Age: between 25 and 45 years Skills: Initiative Keywords: analyst, collection, payment, collections