ATC Support Analyst, Level 1 and Level 2

Description

Job Summary: A leading satellite tracking company is seeking an ATC Support Analyst to provide customer service and technical support at Levels 1 and 2. Key Highlights: 1. Telephone and email customer support 2. Support ticket generation and assignment 3. CRM management and call center experience A prominent satellite tracking technology company is expanding and seeking your talent as an ATC Support Analyst and Level 1 and Level 2 Support Analyst. Company Description: Círculo is a 100% Mexican company with over 18 years of experience in satellite administration and tracking across Mexico and abroad. JOB OFFERING RESPONSIBILITIES: Handling inbound and outbound calls Email support Ticket assignment CRM management *REQUIREMENTS: CRM experience Ticket generation experience Call center or contact center experience Completed high school education (minimum with academic certificate) Minimum verifiable 1-year experience in ATC within a contact center WE OFFER: Statutory benefits Salary Benefits and compensation Profit-sharing Birthday leave Additional rest days · Workplace location: Polanco — 100% on-site Schedule: 12x36 shift pattern; service window from 7 a.m. to 7 p.m.; alternating days (one day on, one day off), weekends worked remotely from home. If you are interested, apply through this channel only if you meet the required profile and experience.-Requirements- Minimum education: Upper secondary education — General High School 1 year of experience Keywords: analyst, support, apoyo, soporte