Position Summary: Lead, coordinate, and supervise the waitstaff team to ensure excellence in service and an exceptional gastronomic experience at a high-end seafood restaurant. Key Highlights: 1. Leadership and team supervision in a high-end restaurant 2. Ensuring excellence in service and an exceptional gastronomic experience 3. Opportunity at one of the region's top restaurants ### **Vacancy: Waiter Captain – High-End Restaurant** **Location:** Veracruz / Boca del Río **Work Mode:** On-site **Position Type:** Full-time **Availability:** Rotating shifts, weekends, and holidays ### **Position Objective** Lead, coordinate, and supervise the waitstaff team, ensuring **excellence, hospitality, and attention to detail** in service. The **Waiter Captain** will be responsible for ensuring that every guest enjoys an exceptional gastronomic experience within a specialized setting focused on **premium seafood**. ### **Main Responsibilities** * Lead and supervise the waitstaff team, ensuring efficient, friendly, and professional service. * Coordinate dining area setup, presentation, and cleaning. * Train and motivate staff on service standards, protocol, and presentation. * Resolve incidents or complaints with empathy, assertiveness, and a customer-oriented approach. * Verify compliance with hygiene, safety, and food safety regulations. * Support logistics for special events, banquets, and group services. * Supervise proper handling of bills and billing in coordination with the cashier. ### **Ideal Candidate Profile** * **Education:** Certification in Hospitality, Gastronomy, or equivalent experience in high-end restaurants. * **Experience:** Minimum **2 years as Waiter Captain** or in a similar role, preferably in **fine dining or seafood restaurants**. **Competencies and Knowledge:** * Leadership and effective communication skills. * In-depth knowledge of etiquette, protocol, and service standards. * Ability to resolve conflicts and work under pressure. * Knowledge of food hygiene and safety (H Distinction or Clean Point certification preferred). ### **Additional Requirements** * Proven supervisory experience within the restaurant industry. * Food safety certification (preferred). * Availability to commute between **Veracruz and Boca del Río**. * Schedule flexibility (weekends, holidays, and special events). ### **We Offer** * **Monthly base salary:** $10,500.00 to $16,000.00 * **Weekly tips** * **Performance bonus:** up to $5,000 per month * **Annual savings fund** * **Statutory benefits starting from the 2nd month** * **Professional growth and development plan** * **Excellent work environment and collaborative team** ### **Join Our Team** If you have experience in **high-level service**, leadership skills, and passion for hospitality, this is your opportunity to become part of one of the **region’s top restaurants**! **Apply by submitting your updated CV**, or visit our locations in **Veracruz or Boca del Río** directly. Your talent could be **the key ingredient to our success.**