Position Objective: Ensure the implementation, monitoring, and continuous improvement of quality standards, internal audits, sustainability, and guest experience across brand hotels, guaranteeing operational consistency, regulatory compliance, and high levels of satisfaction; comprehensively safeguarding the guest journey at every touchpoint, from pre\-arrival through post\-stay. Key Responsibilities Quality and Standards Management Implement, audit, and monitor compliance with quality and service standards across all properties. Design, document, and standardize quality processes and guidelines for new openings and operating hotels. Maintain updated procedures and policies, ensuring version control and alignment with operational evolution. Audits and Certifications Plan and conduct internal audits at hotels. Coordinate audits and track findings and action plans. Manage quality, risk, and sustainability certifications. Oversee proper documentation and required evidence for audits. Risk and Sustainability Management Continuously monitor operational and safety risk management systems. Serve as the corporate liaison for sustainability and environmental management initiatives. Implement and monitor environmental and compliance indicators. Guest Experience Monitor guest satisfaction platforms. Analyze guest feedback and experience trends. Coordinate action plans with operational leaders to enhance guest experience. Oversee follow\-up on complaints, comments, and improvement opportunities. Metrics and Reporting Define and monitor quality and guest satisfaction KPIs. Prepare executive reports for Leadership and the Corporate Executive Committee. Present quality results and improvement plans at the corporate level. Training and Quality Culture Train leaders and team members on service standards, quality, and certifications. Promote a quality culture and guest\-centric mindset across all areas. Support implementation of quality\-related onboarding programs. Operations Support Collaborate cross\-functionally with Operations, Talent and Culture, Maintenance, and A\&B. Provide support to hotels during openings, transitions, or improvement processes. Position Requirements: Bachelor’s degree in Tourism, Hospitality, Business Administration, Quality Management, or related field. Minimum 3 years in Quality, Guest Experience, or Audit roles within the hospitality industry. Experience in luxury or boutique hotels (preferred). Experience coordinating audits and certifications. Position Type: Full\-time Salary: $20,000\.00 \- $23,000\.00 per month Benefits: * Employee discount * Free parking * Flexible hours Work Location: On\-site employment