Job Summary: Grupo Imperial is seeking a Customer Service Supervisor with leadership skills to guide a team, ensure exceptional interactions, and maintain a dynamic work environment. Key Highlights: 1. Team leadership in customer service to ensure user success. 2. Conflict resolution and enhancement of the customer experience. 3. Real growth opportunities within a telecommunications company. **Are you a natural leader passionate about technology and service?** At **Grupo Imperial**, a leader in connectivity solutions, we are looking for our next generation of supervisors. You don’t need decades of experience, but you must have the energy to lead a team to success. **Your Objective** You will be the driving force behind a customer service team, ensuring every interaction with our users is exceptional, resolving inquiries, and maintaining a dynamic and positive work environment. **Key Responsibilities** **Team Leadership**: Supervise the daily performance of a group of agents (support, metrics, and quality). Conflict Resolution: Act as the escalation point for complex customer cases, transforming negative experiences into effective solutions. **Monitoring and Feedback**: Conduct brief feedback sessions to help your team improve communication skills. KPI Management: Track basic goals such as response time and customer satisfaction (CSAT). **Communication Liaison**: Report widespread technical incidents to the engineering department to keep customers informed. **What Do We Offer You?** We know talent needs to be nurtured—so, as part of a top-tier telecommunications company, you’ll enjoy: **Competitive Salary + Bonuses:** Attractive base salary plus incentives based on team goal achievement. **Real Growth:** Accelerated career path toward managerial positions. **Well-being:** Statutory benefits. **Modern Work Environment:** Excellent workplace atmosphere. Employment Type: Full-time, Indefinite-term Salary: $12,000.00 - $15,000.00 per month Benefits: * Salary increases * Savings fund * Employee discount * Discounts and preferential pricing * Option for an indefinite-term contract * Referral program * Discounted cafeteria service * Company-issued mobile phone * Additional vacation days or paid leave Workplace: On-site employment