Support Analyst - IT Support / Zabbix Stack Lamp SNMP

Description

Job Summary: Level I Support Analyst to ensure operational continuity for Zabbix customers through high-quality technical support, applying expertise in monitoring, networking, and Linux server administration, with effective communication within a global team. Key Highlights: 1. High-quality technical support to external customers 2. Application of expertise in monitoring, networking, and Linux administration 3. Collaboration within a global and multicultural team Level I Support Analyst to ensure operational continuity for Zabbix customers through high-quality technical support, applying expertise in monitoring, networking, and Linux server administration, with effective communication in Spanish and English within a global and multicultural team Responsibilities Technical support to external customers Network problem diagnosis and resolution Database queries and support Technical documentation Collaboration with the global team Skills Cloud environments: AWS, Azure, or GCP Scripting: Python, Bash, PowerShell SQL proficiency and knowledge TCP/IP proficiency and knowledge SNMP proficiency and knowledge Zabbix proficiency and knowledge Zabbix certifications and/or ZCP Teamwork Customer orientation Communication Requirements Education level: Bachelor's degree in Information Technology or related field Academic status: Graduated Experience in the field: Engineering Specialization: Computer Engineering Languages: English We Offer Salary: $28,000 MXN - $28,000 MXN Gross per Month Work schedule: Monday to Friday Work modality: Remote work Working hours: MON-FRI 9am - 6pm / 10am - 7pm Contract type: Indefinite-term contract Benefits Statutory benefits. -Requirements- Minimum education: Higher education - Bachelor's degree 5 years of experience Keywords: analyst, support, apoyo, soporte