Training Instructor - Call Center

Description

Job Summary: We are looking for a passionate Training Instructor to design, deliver, and evaluate programs that improve the performance of our call center team. Key Highlights: 1. Develop skills and grow with us 2. Dynamic and motivating work environment 3. Opportunity for professional growth Training Instructor – Call Center – “Develop skills and grow with us!” · Are you passionate about training and skill development? We’re looking for a Training Instructor to join our call center team! · Job Objective: · Design, deliver, and evaluate training programs to improve team performance and KPI compliance. · Key Responsibilities: · - Deliver onboarding and continuous training courses - Design innovative training materials - Evaluate participant performance and provide feedback - Identify training needs and coordinate refresher sessions - Monitor calls and prepare training reports · Requirements: · - Bachelor’s degree (completed or incomplete) - Minimum 1 year of training experience in a call center - Knowledge of KPIs and Microsoft Office tools · What we offer: · - Net monthly salary: $12,000 MXN - Monthly bonus: $2,000 MXN - Benefits and opportunity for growth - Dynamic and motivating work environment · Location: · - Polanco area, Mexico City (minutes away from Polanco and Cuatro Caminos metro stations) · Interested? Send your CV and a brief description of why you are the ideal candidate for this position. Don’t miss this opportunity to join a successful team!. -Requirements- Minimum education: Higher education – Bachelor’s degree 1 year of experience Age: between 22 and 45 years Keywords: training, training, training, trainer, call center, teleoperator, telephone operator, telephonist, telephone-based