Bilingual Call Center Agent - Afternoon Shift

Description

Job Summary: We are seeking a Bilingual Reservation Agent with an excellent service attitude and strong communication skills to join our Contact Center. Key Highlights: 1. Excellent service attitude and communication skills. 2. Customer support for clients worldwide. 3. Opportunity to develop skills. A leading company in the hospitality industry is looking for Bilingual Reservation Agents without prior experience to join its Contact Center team. We seek individuals with an excellent service attitude and strong communication skills. We Offer: • Monthly base salary of $16,200 (gross) • Savings fund: 13% • Expense vouchers: 10% • Restaurant vouchers • Above-average year-end bonus • Life insurance • Medical, dental, and psychological services • Discounts across hotel chains • Total Pass GYM membership • Personal or emergency days off • Birthday leave available on any day of the month • Discount coupon booklet Responsibilities: • Answer customer calls regarding reservations • Finalize customer reservations across various hotels • Deliver the best possible customer experience • Offer optimal solutions • Support customers from anywhere in the world • Sell additional services • Operate electronic devices • Identify customer needs Requirements: • No prior experience required (skills will be developed) • English proficiency level C1 mandatory • Pleasant voice tone • Fluent speech and friendly customer interaction • Service-oriented attitude • Complete and valid documentation • Minimum education: High school diploma or bachelor’s degree Work Schedule: - Monday to Sunday; fixed shift (to be selected) 7:00 AM – 3:00 PM 1:30 PM – 9:30 PM 2:30 PM – 10:30 PM 3:00 PM – 11:00 PM - Two days off per week - Meal break included Work Location: - Insurgentes Sur. -Requirements- Minimum Education: Upper secondary education – General High School Years of experience Age: 19 years or older Keywords: callcenter, teleoperator, telephone operator, telephonist, telephone-based