Position Summary: We are seeking Field Technical Support Engineers to resolve incidents and develop professionally in the IT support area, providing on-site assistance to VIP users. Key Highlights: 1. Resolve incidents and grow professionally in IT support 2. On-site work with end users 3. Equipment, network, and software maintenance and configuration Job Description: **SCANDA Group** is a 100% Mexican company with over 30 years of experience in the Information Technology market. Through our six companies, we cover the main IT niches, focusing exclusively on the technology sector. **We are currently seeking Field Technical Support Engineers** to provide on-site support at **El Palacio de Hierro**, located in **Polanco**. If you are passionate about resolving incidents, working directly with users, and growing professionally in the IT support field, this opportunity is for you. **Your Responsibilities Will Include:** * Providing on-site technical support to end users * Diagnosing and resolving hardware and software failures * Installing and configuring computer equipment * Performing preventive and corrective maintenance * Attending to and tracking tickets for VIP corporate personnel * Maintaining MAC equipment * Configuring networks **Candidate Profile:** * Degree in Systems Engineering, Computer Science, or related field (incomplete, current student, or graduate) * Minimum 1 year of experience in on-site or field technical support * Knowledge of Windows, basic networking, and ticketing tools * Service-oriented attitude and problem-solving focus * Availability to travel between locations **We Offer:** * $12,000 gross + $150 in food vouchers **Additionally:** Statutory benefits, Life insurance, Major medical expense insurance. **Schedule:** Monday to Saturday, 9:00 AM to 6:00 PM; Saturdays are half-day **Location:** El Palacio de Hierro Polanco, Av Moliere 222, Polanco, Polanco II Secc, Miguel Hidalgo, 11530 Ciudad de México, CDMX Employment Type: Full-time, Indefinite term Salary: $11,000.00 – $12,000.00 per month Benefits: * Medical expense insurance * Major medical expense insurance * Life insurance * Company-provided mobile phone Application Question(s): * Do you agree with the stated salary and schedule? Workplace: On-site employment