Job Summary: Nuxiba LATAM is seeking an Inplant Technical Support Engineer to analyze and resolve database, operating system, and platform incidents, provide customer support, and perform system maintenance. Key Highlights: 1. Experience with SQL Server and system administration. 2. Incident resolution in databases and operating systems. 3. Proactive system monitoring and maintenance. At Nuxiba LATAM, we are looking for an **Inplant Technical Support Engineer** with application experience, especially in SQL and system administration. **PROFILE** * **Hands-on experience with SQL Server, including basic SQL statements, cross-table queries, and data manipulation. (Mandatory)** * Bachelor’s degree in Computer Science, Information Technology Engineering, Computer Systems Engineering, or related field * Experience: 1–2 years of technical support and customer service experience in a Contact Center environment * **Availability to visit customers within León as required (MANDATORY)** * Knowledge and experience in networking * Experience administering servers running Windows Server operating systems * Familiarity with SIP telephony (desirable but not mandatory) * Intermediate proficiency in Microsoft Office * Strong communication skills and ability to work effectively in a team **Responsibilities:** * Provide customer support and assistance * **Analyze and resolve incidents related to databases (SQL), operating systems (Windows, Windows Server, Linux), and Nuxiba platforms.** * Perform system monitoring and maintenance, apply updates, and execute scheduled off-hours tasks to minimize impact on customers. * Document, record changes, and track incidents in the ticketing system (CRM). * **Conduct on-site visits to customers within León as required (MANDATORY)** * Analyze and resolve *customer VoIP and SIP telephony-related incidents.* * Report on and ensure compliance with Service Level Agreements (SLAs). * Escalate incidents according to established protocols. **We Offer:** * Benefits exceeding statutory requirements * Gross monthly salary of $13,000.00, with possibility of salary increase to $15,000.00 gross after three months * Monday to Friday schedule * **Hybrid work model (remote work + customer visits) — MANDATORY to reside in León, Gto.** * Grocery vouchers If you are interested in this opportunity and meet the above requirements, we invite you to apply. Job Type: Full-time Salary: $13,000.00 – $15,000.00 per month Benefits: * Grocery vouchers Application Question(s): * SQL proficiency/experience * This position requires visiting customers onsite — are you available to travel within León? Work Location: Hybrid remote work in 37219, Real los Murales, Gto.