Job Summary: We are seeking a Junior Technical Support specialist to provide assistance and support to internal users on basic infrastructure, productivity tools, and computing equipment, ensuring daily operations. Key Highlights: 1. Opportunity for professional learning and growth 2. Exposure to innovative technology projects 3. Dynamic and collaborative work environment **Job Description** We are looking for a **Junior Technical Support** specialist to join our technology team, responsible for providing assistance and support to internal users regarding basic infrastructure, productivity tools, and computing equipment. The person in this role will be key to ensuring the team’s daily operations by delivering efficient support and maintaining a high service level. **Responsibilities** * Provide first-level technical support to users (on-site and remote). * Configuration, maintenance, and diagnostics of **Mac and PC** devices. * Basic administration and support for **Microsoft 365 (Office 365\)** tools: accounts, access, email, OneDrive, Teams, etc. * Assistance with configuration and troubleshooting of **networks** (WiFi, connections, printers, basic VPN). * Software installation and updates. * Support ticket management and tracking. * Documentation of incidents and solutions. * Assistance with inventory and control of technological equipment. **Requirements** * Technical diploma or bachelor’s degree in Systems, Computer Science, or related field. * **1 to 2 years** of experience in technical support. * Basic knowledge of: * Networks (TCP/IP, WiFi, basic troubleshooting) * Microsoft 365 * Operating systems: **Windows and macOS** * Experience with ticketing tools is desirable. * Basic/intermediate English (desirable). **Skills** * User-oriented service mindset * Strong communication skills * Ability to diagnose and resolve problems * Organization and follow-up capability * Proactivity **We Offer** * Competitive salary * Opportunity for learning and growth * Exposure to technology projects * Dynamic work environment Employment type: Full-time, Part-time, Project-based or Fixed-term Contract duration: 3 months Salary: $10,000\.00 \- $16,000\.00 per month Expected hours: 40\.0 per week Work location: On-site employment