Job Summary: We are seeking a NOC Technical Support specialist to monitor, diagnose, and escalate incidents, ensuring the operational continuity of our technology infrastructure. Key Highlights: 1. Professional growth and development opportunities 2. Continuous training and collaborative environment 3. Hybrid work arrangement At Inpro Telecom, we are looking for a **NOC Technical Support** specialist to join our team and provide monitoring, tracking, and technical support for our clients’ technology infrastructure. The ideal candidate will possess strong analytical skills, the ability to resolve issues in real time, and a firm commitment to service operational continuity. **Responsibilities** * Monitor networks, services (fixed and wireless), and platforms in real time using management and monitoring tools. * Identify, diagnose, and escalate incidents according to priority levels. * Provide first-level technical support to internal and external users. * Log incidents, track progress, and close tickets using the designated tool. * Perform basic failure analysis and generate reports on relevant events. * Escalate promptly to second- and third-level teams when required. * Ensure compliance with established SLAs. * Document procedures and technical updates. **Requirements** * Technical degree in telecommunications, electronics, mechatronics, computer science, or related field. * Knowledge of networking, TCP/IP protocols, DNS, DHCP, VPN, etc. * Prior experience in NOC monitoring, help desk, or technical support (preferred). * Familiarity with monitoring tools (e.g., Nagios, Zabbix, SolarWinds, or similar) is desirable. * Ability to work under pressure and solve problems efficiently. * Availability to work rotating 12-hour shifts (24/7 schedule: four days on, three days off). * Strong communication skills and customer orientation. **Desired Skills** * Basic Linux/Windows server administration. * Intermediate Excel proficiency (pivot tables, dashboards, charts). * Time management and organizational skills. * Proactivity and analytical thinking. **We Offer** * Professional growth and development opportunities. * Continuous training. * A collaborative, innovation-oriented work environment. * Statutory benefits. * Hybrid work arrangement (remote / on-site). Salary: $12,000\.00 per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment